- Report: #1408124
Complaint Review: Nationwide Transport Services - St. Petersburg Florida
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Author Not Confirmed
Why?
Nationwide Transport Services
3621 Central Ave St. Petersburg, 33713 Florida, USA
Phone:
727-232-0105
Web:
http://email.centraldispatch.com/wf/click?upn=muCMAygdG1-2FthwzveInuD9A2ODJXgCgbq3rsS7AXmhb6mHX4iZi-
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Nationwide Transport Services 3621 Central AveSt. Petersburg, FL 33713P: 727-232-0105 - Se Habla EspañolC: 813-585-4080F: 727-914-6080 When they get your money, and do not provide the service, there goes your money. St. Petersburg Florida
Many negative reviews are penned in frustration or anger. This is a negative review, but without the frustration or anger. This is advice.
Background:
I contacted Nationwide on Monday, 8/7/2017, seven days prior to the desired pick-up date,8/14/2017. My order was placed on Wed., 8/9/2017, and my deposit was taken. I was told the driver would contact me. On Saturday, 8/12/2017, I was concerned since the driver did not make contact. I called Eddie Lorenzo. He had an associate email me the driver’s information. During this same time period I received several emails from William Thomas asking me if I was satisfied with their service. I responded that I was far from satisfied, and described the current situation. His response was silence.
Over the period between Saturday to Sunday, 8/12/2017 to 8/13/2017, I emailed, and CC: 10 people at Nationwide (Eddie Lorenzo, William Thomas, Adam in dispatch, Andrew, David, Gregory, Janelle, Sam and even [email protected]at hoping someone would respond to my request for help in getting the driver to contact me. The over whelming response was silence. I called the driver twice, 13:30 p.m. Sunday,8/13/2017, and 4:30 p.m. Sunday, 8/13/2017. The driver’s response was … silence. The vendor closed at 8:00 p.m. Sunday,8/13/2017. The drive had not contacted me as of 8:00 p.m. Sunday,8/13/2017. I could not schedule a Monday pick-up with the vendor. Now, the driver called at 9:00 p.m. Sunday,8/13/2017.
I told him the pick-up was cancelled. After that, I asked my Nationwide representative, Eddie Lorenzo, that the $158 deposit be refunded. He said he would send me a refund request form. Four weeks later, I still had not received the request form. I followed-up with an email Eddie responded that he forwarded my request to management. I did not fill out a refund request form, so what did he send? I continued to follow-up, but the response was the same, silence. Finally, Crystal Malafeew responded that she sent my email to Karen to the claims department. Karen’s is the same response as all other Nationwide people I contacted, silence. It is now 10 weeks later. The official Nationwide response is … silence.
The Nationwide Location is:
Nationwide Transport Services
3621 Central Ave
St. Petersburg, FL 33713
P: 727-232-0105 - Se Habla Español
C: 813-585-4080
F: 727-914-6080
Advice:
The advice is to watch the clock closely. If the 24-hr. cancellation mark is 3-4 hours away, and you do not have a confirmed pick-up time, then immediately call and cancel the pick-up. Then fight for your deposit refund.
1 Updates & Rebuttals
Eddie
St Petersburg,Florida,
United States
Slanderous, unfair allegations
#2REBUTTAL Individual responds
Tue, October 30, 2018
My name is Eddie, the logistics consultant mentioned in the report. I tried to establish a working relationship with Tim by offering a discounted rate with his shipping needs. I put in the work prior to receiving any money upfront from him. He wanted to confirm that we could pick up his load on a Monday morning, then he included the odd request to follow the driver. (As one can imagine, following a driver may cause some concern, especially if he has another delivery). Either way, I spoke to one of our carriers that confirmed a Monday pick up, and was also ok with Tim following him during transit. AFTER confirmation on our end, I took a deposit. Friday evening I reassured Tim we were good for Monday morning, provided him with the drivers DOT licensing number, insurance information and even his reviews and ratings.
As of Friday evening, myself and the driver were under the impression that all was well and ready to be picked up Monday morning. Despite the verbal confirmation, despite having the drivers name, number, and insurance information apparently Tim did NOT finalize the deal with his vendor or inform the vendor we would be there Monday morning. So when the driver called Sunday evening to touch base with Tim, the driver was highly surprised that Tim cancelled. Had I not responded to Tim late Friday evening from my personal cell, had I not verbally confirmed to him the Monday pick up, had I not provided him the drivers name, license, phone number and insurance information, had the driver not called him the evening prior to touch base, we would have refunded him the deposit. But because we went above and beyond, communicated the whole way (and still maintain copies of the emails), we decided we were not the cause of this fail. We did not charge the deposit until we had a carrier. The deposit was essentially to reserve that spot. Tim reserved the spot on the truck without finalizing the deal with his vendor and backed out of the deal and expected a refund from us which is an unfair expectation when we fulfilled our end.
To be listed on here as a rip off report is appalling. Nationwide transport services has just been awarded fastest growing company by Inc. magazine for the second year in a row, and I myself have since been promoted to Branch manager as I always work diligently to resolve and accommodate the needs of any of my clients.
