- Report: #1505136
Complaint Review: Netgear -
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Netgear
United States
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Netgear DO NOT BUY - they do not support their products
Please do an online search of complaints against Netgear before buying. You will see the same issue over and over. They will not support their products, but will try to get more and more $ from you every time you contact customer support. I paid $300 for this router. It is supposed to have a 1 year warranty. I also paid $70 for their virus protection. The router constantly drops internet (it is not my provider, I've checked the fiber modem and it is fine).
I went to the Netgear site and checked the button/link to return item under warranty. It gives you a phone number where you reach on overseas call center. After hours on the phone troubleshooting, they were not able to resolve the issue. The tech said if I paid more money, he could fix it. I reminded him it was under warranty and asked for information to return it. He refused, and demanded $. I asked to speak to a supervisor and he hung up. I've spent the last several weeks trying to get help, but keep getting the run-around. I've filed with the BBB and same thing, just more misdirection. I've asked to speak to a supervisor repeatedly. They keep saying I will get a call. More than a month later.....nothing.
Don't just believe me. Do a web search of Netgear complaints. They all say the same thing. I wish I would have searched before buying.
