- Report: #1406406
Complaint Review: Netspend Debit Card - Nationwide
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Author Confirmed
Why?
Netspend Debit Card
Nationwide, USA
Web:
www.netspend.com
Categories:
Business Rating:
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Netspend Debit Card My debit card was cancelled without any notification on 10/10/17. I called customer service. They stated that would send a new card out to me and that I would receive it in 3 business days. I still had not received it as of 10/15/17. I called customer service again. They told me that the replacement card was never ordered and they assured me that they had ordered one. I should receive it in 3 business days. I asked for a confirmation number or email and they refused. They have over $700 in my account that I can not access. I asked for the money to be transferred to a different bank account. They stated that they can only transfer money to another netspend account. I offered a different netspend card. They stated that this second card had a restriction on it and they were unable to transfer the money to that card. I asked them if they can issue me a check. They stated that it would take 10+ business days to determine if a refund check could be sent to me. They have don't nothing to help or rectify the issue by rushing a card to me. Austin Texas
My debit card was cancelled without any notification on 10/10/17. I called customer service. They stated that would send a new card out to me and that I would receive it in 3 business days. I still had not received it as of 10/15/17. I called customer service again. They told me that the replacement card was never ordered and they assured me that they had ordered one. I should receive it in 3 business days. I asked for a confirmation number or email and they refused. They have over $700 in my account that I can not access. I asked for the money to be transferred to a different bank account. They stated that they can only transfer money to another netspend account. I offered a different netspend card. They stated that this second card had a restriction on it and they were unable to transfer the money to that card. I asked them if they can issue me a check. They stated that it would take 10+ business days to determine if a refund check could be sent to me. They have don't nothing to help or rectify the issue by rushing a card to me.
