- Report: #421761
Complaint Review: Network Tool Warehouse / NTXTools.com - Cleveland Ohio
-
Author Confirmed
Why?
Network Tool Warehouse / NTXTools.com
8934 Brecksville Rd. Cleveland, 44141 Ohio, U.S.A.
Phone:
800-939-8665
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Network Tool Warehouse / NTXTools.com Sold bad product, as middleman company, bait and switch with product shown vs. what they ship Cleveland Ohio
Basically, i ordered a car remote alarm scanner that shows if car alarm remotes are sending out a signal. NTXTools.com had 1 for sale, and on the web page, it showed, and stated that you get the remote tester, 12 packs of new batteries, and a store display stand for $65.00. i ordered the kit, and received the remote tester only. on top of that, it's defective.
i called the company, and they told me on the phone they would forward the information to their web department, and get back to me with an RMA. nothing heard for a week. went back to their web site where i purchased the remote tester, and the page with that remote tester was gone (covering their tracks). emailed them 4 times, and never got an answer, even though they spammed my email twice a day with ads...called, always told "xxx in accounting (or in web marketing) will call you back very soon"
now that i have to be going through a chargeback, and my credit card wants me to show i returned it. why, and to where? they never gave me an RMA authorization...so i believe that i would return it, and they'll claim they didn't get what they sold me, and i'll end up with nothing, and a negative on my credit card. it's a hassle. it gives companies leverage when selling crap, or doing a bait and switch.
heads up about this shady website.
James
Buford, Georgia
U.S.A.
i called the company, and they told me on the phone they would forward the information to their web department, and get back to me with an RMA. nothing heard for a week. went back to their web site where i purchased the remote tester, and the page with that remote tester was gone (covering their tracks). emailed them 4 times, and never got an answer, even though they spammed my email twice a day with ads...called, always told "xxx in accounting (or in web marketing) will call you back very soon"
now that i have to be going through a chargeback, and my credit card wants me to show i returned it. why, and to where? they never gave me an RMA authorization...so i believe that i would return it, and they'll claim they didn't get what they sold me, and i'll end up with nothing, and a negative on my credit card. it's a hassle. it gives companies leverage when selling crap, or doing a bait and switch.
heads up about this shady website.
James
Buford, Georgia
U.S.A.
1 Updates & Rebuttals
JustMe
United States of AmericaStreet Addresses
#2Consumer Comment
Thu, January 07, 2010
Here is some contact information and street address for an affiliated company (they are all the same). Todd appears to be/may be the owner of all of them. Coastal Tool Supply, Network Tool Warehouse, USA Tool Warehouse, Americas Tool Warehouse.
Todd Morgen
General Manager
Coastal Tool Supply
93 S. Jackson Street
Seattle, WA 98104-2818
Phone: (206)926-3804
Fax: (206)926-3805
