- Report: #1411861
Complaint Review: newegg.com - City of Industry California
Reported By:
Ernesto -
Scottsdale, Arizona, United States
Submitted:
Updated:
-
Author Confirmed
Why?
newegg.com
18045 Rowland Street City of Industry, 91748 California, United States
Phone:
800-390-1119
Web:
www.newegg.com
Categories:
Business Rating:
(0)
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newegg.com NEW EGG, Inc NEW EGG Bait and Switch pricing WHILE IN CHECKOUT process City of Industry California
I was purchasing an MSi GS63VR Stealth Pro 469 laptop on the newegg.com website... it was "sale" priced at $1199. I placed the item in my shopping cart and started the checkout process. Being a new customer, I had to enter all my info from scratch. Entered Shipping info, everything was still fine. After entering the billing and payment info, and was about to submit the order, the screen changed the price to $1299! Adding $100 JUST BEFORE completing the checkout. I called CS and spoke with a supervisor. And they refused to honor their own published price that was in my cart all the way through checkout. I have NEVER had an online merchant change price of an item once the checkout process has been initiated. This bait and switch practice is fraudulent and they should not be allowed to get away with doing that to customers. I was about to be a new customer... and after this experience I WILL NEVER BE A newegg customer. I feel scammed and will be sharing my experience with millions of potential customers.
Newegg.com should honor the pricing they offer and post on their website, AND especially honor the price that someone has DURING the CHECKOUT process! Do NOT BAIT and SWITCH during CHECKOUT.
This is part of a series of public awareness messages regarding this event. The public should know of this practice and beware - so they know what to lookout for from this criminal enterprise.
