- Report: #1159985
Complaint Review: nomorerack.com - Internet
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nomorerack.com
Internet, USA
Web:
nomorerack.com
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nomorerack.com extortion, scam, theft, horrendous "customer care" Internet
I ordered printer cartridges from nomorerack.com, making sure that the description clearly stated the exact brand/type of cartridges. When the order arrived, it was the wrong number, not suitable for my printer. I immediately contacted the company to ask for return authorization for their mistake, and asked for a shipping label. I was given the authorization, but was told that they could not issue a shipping label, that I would be reimbursed if I included a copy of my shipping receipt with the returned products.
I followed the instructions to the letter. The price of the cartridges was credited back to my credit card (although I had to decline "in-store credit" to make that happen.) An email back and forth ensued to obtain my shipping reimbursement. I had to send a copy of my receipt twice more, only to be told that they will either issue in-store credit (I have no intention of ever purchasing anything from them again) or put the refund on a PayPal account. I do not have a PayPal account due to a grievous business practice (of PayPal's), so I explained that neither of those options are acceptable. Multiple emails later, most of them accompanied by a request to change my survey rating of "bad" to "good", we are at an impasse.
Despite numerous requests to speak with someone outside of "customer care", they are now just repeating their claim that all they can do is issue in-store credit or pay my non-existent PayPal account. I am now searching for contact information for any officer of the company. I don't believe that a responsible business person would believe that this is acceptable customer service.
Had this been my mistake, if I had ordered something and decided that I didn't want it, I would have gladly paid for the shipping. That is not the case, and I refuse to pay for their mistake. I believe that they are counting on customer complacency. I choose not to participate.
3 Updates & Rebuttals
Joy Smith
Austin,Texas,
Same old, same old
#2Author of original report
Wed, July 23, 2014
Here's the complete email from "customer relations":
Good day! Thank you for contacting us. Please accept our sincere apologies for any inconvenience we may have caused you. We understand your frustration and we sincerely apologize. We understand that you would like to receive the reimbursement of the shipping costs you had paid for sending the item back to us in the amount of $5.95 to credit card you have used to place this order. We would like to explain to you that in processing refunds for an order, we reverse the payment or charge from your credit card, thus, we may only refund the same amount that was charged for you and we are unable to issue a refund which is more than the amount we have received. For this reason, we regret to inform you that we are unable to issue another refund of $5.95 since this payment was not processed or received by us, hence, we cannot reverse this transaction/charge from our end. On the other hand, we may reimburse the shipping costs as store credits to your Nomorerack account or transfer the funds to you via Paypal. Rest assured that once we have your Paypal information, the reimbursement will be sent to you immediately. We sincerely appreciate your patience and understanding on this matter.
If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.
Thank you!
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less
My reply suggested that he/she had not read the email thread and that my claim of extortion stands. It costs me $5.25 (not $5.95) to get my $37 back for a product that was not what I ordered. That's extortion however you want to define it.
Joy Smith
Austin,Texas,
Happy to
#3Author of original report
Mon, July 21, 2014
I will be happy to forward the last email I received from "customer care". I do promise that should I receive the same response, as opposed to promised refund of my shipping fees, I will report as such on this website. Conversely, I will also report a successful conclusion of the issue.
Nomorerack.com Customer Care
New York,New York,
NoMoreRack.com - Customer Care
#4UPDATE Employee
Mon, July 21, 2014
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : [email protected] ? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
