Complaint Review: Nyco Systems - Rialto California

Just to reiterate, the payment I sent was a bank check, not a personal check. I'm sure, being the astute business man that you are, this is not a foreign concept. However, just in case its done differently in California than in Ohio, let me offer a brief explanation. With a bank check, the funds must be paid up front, in addition to the fee the bank charges to produce the check. In this particular case, the amount of the check as well as the fee were entered as a debit against my account immediately. The .pdf file of the check stub I sent you via email is not a "picture of a check" I personally wrote. And trust me, it's not worth the amount of the check to claim that I sent it when in fact I didn't, solely for the purpose of feeling some sense of entitlement to harass you in a complaint forum. So once again, my factually-challenged friend, your logic comes up deficient.

With regards to your comment pertaining to my "childish games", only one of us in this forum continues to launch into infantile, vitriolic tyrades in a desperate attempt to bully or otherwise intimidate his detractors. That being said, you have a great day also.

There would be no reason to sit on a check! If we had received a check it would have been deposited and your item shipped as soon as the check cleared the bank! Posting a pic of the check would only show you wrote a check & that you are sitting on it, please post a picture of the canceled check showing we deposited it..oops ..you can't because you didn't mail it! We are done with your childish games! Have A Great Day!

I acquired a bank check from my credit union, in the exact amount of the quote provided by your company for the return of the unit. The check was sent out on the same day (April 1st) to your address in Rialto. You either need to check your mailbox, or check your facts. Pretty easy to sit on the check and claim you never received it. I'll be happy to provide you with a scan of the stub from the bank check.

No Return on your investment? You haven’t paid for anything! Of course it is a no show! We are still waiting to receive payment for the return shipping of your item. This is why we don’t like to waste our shipping supplies & money to pay a shipper to properly wrap and box up an item on that you didn’t want repaired and then you do not pay the shipping and handling back to you. We now have an item stilling here for over a month waiting to ship you and you are still bashing us but yet we have not receive payment from you for the shipping and handling! If you had actually sent a payment, you would have been callling us saying why hasn't it shipped? No money or calls.

 As I fully expected, even though I sent payment to have my Honeywell flame controller returned, a month later its still a no-show, and no contact from Nyco. Lesson learned, hope others learn from my error in judgement.

My initial response to the Nyco Systems rebuttal was to not dignify it with a response. However, upon giving it a second reading, I felt compelled. I believe it would be wholly appropriate to paste the email conversation here for all to see, if there were a vehicle for doing that.

In all fairness, I was contacted by the company regarding the return of our Honeywell unit the day after I posted my complaint. My assumption was that their contact was in response to my post. I was going to hold off posting anything else regarding this situation, until after I successfully recovered the church's original unit.

If your idea of an apology is telling someone "Wow, you must really be confused..", then pardon me for misunderstanding. The truth is that there was nothing contained in any of your messages which could have been construed as an apology. And as to your claim that I was not lied to, your rebuttal fails to examine or explain the fact that you told me you did not receive the unit until March 17th. Had I not called you on that, you would have been happy to let that stand.

As far as your claim regarding the return shipping, I explained to you very clearly that I needed a firm quote from you to present to my church council. It was going to be a joint decision, not my decision alone, as to whether or not we were going to pay to have the unit returned, or just let it be scrapped. You were insistent that I provide my credit card information before you could forward this to your "shipping department". Over the years, I have made many purchases of pump bearing units, couplers, complete pump units (etc.) on behalf of the church, through several different vendors. NEVER have I had a vendor tell me that they needed my credit card information before they could provide me with a shipping quote. As a matter of fact, all of those vendors provide a total cost INCLUDING shipping before they ever ask for billing information. I did not refuse to pay; I merely stated that I was not going to provide a "blank check" to you by providing my credit card information. In this day and age of telephone and internet scams, I certainly should not be expected to provide that to anyone simply to obtain a shipping quote to a verified address.

On a final note, following a brief and cordial exchange with one of your employees, we agreed that I would send a bank check to cover the shipping costs. We also agreed that the unit would not be released for shipping until the check clears, which is fine with me. I would do it the same way. That check was sent out the next day to your company; chances are, you received it today. Maybe your "shipping department" failed to notify you.

Bottom line is, my complaint seems to fall right in line with the others here. And the pattern continues of these issues continually being the customer's fault, according to the rebuttals. However, truth once again wins the day.

A normal RUSH is evaluated and quoted in one to two business days. Yes your item was received March on March 11^th at 2:44 pm, which we close at 3:30 pm and should have been quoted to you by the end of day on the 13^th, the ball was dropped. You got the quote 4 business days late and should not have had the rush fee on the quote. We apologized for the mistake.

The quote for the repair is simple; it tells you how much the repair is and how many days it will take to complete the repairs. It asks you to choose one of three boxes, Repair & Return, Do Not Repair & Return or Scrap. He wouldn’t even fill out that page which we need for a paper trail, we do not accept just an email for approvals or do not repairs. On March 22^nd he emailed us not to do the repairs and to send us a quote as to the cost to ship it back to them and THEN they will decide if they will pay for it to be returned to them.

We emailed him back explaining we need that filled out along with the credit card form for payment of the shipping and handling back to him. Now as far as us requesting that you fill out the credit card form for you paying for you shipping and handling charge at the time of request to return your item back to you is standard, so that we can send the items out to shipping, the shipper properly wraps and boxes up the items and it ships out in a timely manner. We have to pay the shipper and for the materials to do so, in many cases the customer then says “I don’t want to pay that to send back an item that they didn’t want repaired or an item that is un-repairable,

it is just to make sure that the customer is not wasting our time and money, that you are serious about wanting your item back. We ended up sending his item out to shipping, we emailed him the invoice ahead of getting any way of collecting payment and his item is still sitting here because he still hasn’t paid for the shipping and handling. That is why we want to make sure the customer is serious about wanting to pay for the return of their items.

Yes, this business is out of a house…the house was converted into a business many years ago! Many homes have been converted into a business. This business is a corporation. So according to you statement that this is a one man operation it totally not true and you obviously don’t have a clue about this company. We do not ship out of a bedroom; the garage was converted into a complete shipping department. We have highly qualified & experienced technicians that do the repairs, parts manager, the shipper, receptionist, along with other employees.

No one lied to him but he sure lied in his statements. We have been doing business with many large Corporations down to mom & pop shops, who all continue to use us over and over again. As the old saying goes…“You can’t make everyone happy all of the time.”….even though we do try hard to, which I think we showed that we took faith in that he would pay his shipping and handling but clearly he did not.