- Report: #478338
Complaint Review: Okanagan Restoration Services - LA California
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Okanagan Restoration Services
www.okrestore.com LA, 91311 California, U.S.A.
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Okanagan Restoration Services Rip's Off Kelowna BC Fire Victims For Millions Fraud Operation Insurance Scam Liars Fake Claims Poor Work Scam Homeowners & Old People LA California
Our family has cousins living in Kelowna BC where a series of forest fires has caused millions of dollars in damage. This company makes up fake claims and does not do the work they promise. Insurance companies are also involved in working with company owners, paying them off to do as little work as possible, in order to keep claims low or just plain deny them. Stay the away from them at all costs. There are NO Government controls on these types of companies. Our cousins now must hire a lawyer. They are out thousands of dollars. Bad enough to lose important personal goods to the fires, even worse how these companies are allowed to treat homeowners.
Terry
LA, California
U.S.A.
Terry
LA, California
U.S.A.
1 Updates & Rebuttals
Okanagan Restoration Services
USARE: Okanagan Restoration Services Rip's Off Kelowna BC Fire Victims For Millions Fraud Operation Insurance Scam Liars Fake Claims Poor Work Scam Homeowners & Old People
#2UPDATE Employee
Tue, December 01, 2009
Dear poster,
A home or business owner, having purchased an insurance policy, is fully responsible to approve all work being done on their property before it is started, and then also responsible to certify that the work has been performed as per the Scope of Work. An insurance adjuster, who interprets the terms of the property owner's insurance policy, facilitates this process by approving the cost of the work to be done.
There are some cases in which the work done (after being approved by all parties) is determined to have been the wrong course of action, or to have been insufficient to restore the property to a pre-loss state. In these circumstances, the property owner should meet with their insurance adjuster to agree on further steps to finalize the claim.
From the vague report that you submitted, it sounds like there have been some major communication issues between your cousins and either the insurance adjuster or Okanagan Restoration Services. These type of circumstances are often simply due to the high level of emotions that accompany anyone who goes through a major loss to their home or business. Another common cause of misunderstanding is that the property owner is not aware of their rights and responsibilities during the claim process, and they might not have been involved enough in the decision-making process. Property owners have a lot of things to think about during an insurance claim, and tend to rely on the expertise of the insurance adjuster and restoration professionals. The reality is that the property owner has full authority and responsibility to be the primary decision-maker throughout the claim process. The restoration companies try to find the best solution, and then do what they are told.
There are also circumstances where the property owner has no interest in understanding the insurance claim process, handling their responsibilities in that process, etc, and then expects the world when it comes time to pay the deductible or sign the proof of loss form. This is a side-effect of the "victim mentality" which many people have when unfortunate events such as floods and fires affect their properties. No insurance policy in the world guarantees that you're going to have a cooperative attitude when your house burns down.
In the vast majority of insurance claims that my company gets involved with, both the property owner and adjuster are appreciative of our work. We get letters all the time from owners who want to express gratitude for our services. We are often featured in the local media for outstanding efforts, and contributing to the local communities. The owners and staff at Okanagan Restoration Services care a lot about their work, the community, and their reputation as a provider of excellent disaster restoration service.
Also, your statement that "There are NO Government controls on these types of companies", referring to disaster restoration contractors, is completely misleading. Firms such as mine are subject to more laws, regulations, protocols, etc, than you can probably imagine. Much of our overhead costs are related to ensuring that our company meets strict industry standards. There is no "funny business" going on here. Whenever there is any dispute over the Scope of Work, we simply provide a consulting role to help decide the next best course of action. The property owner and adjuster must come to an agreement before we perform any work.
If your cousins are not satisified with the work done, they should contact their insurance adjuster to proceed further and settle the claim in a professional manner.
If they continue to have a problem, other than actual quality of workmanship, then your cousins' problems are not with our firm... They are either uninformed, or they have a dysfunctional relationship with the insurance adjuster who was assigned to their claim... Or maybe they don't have an insurance policy that works for them. Whenever we detect that a property owner might have some unresolved issues with their insurance policy or a slanted view of our firm, we suggest to the owner that they might want to find another company to provide their restoration services. We do not get involved in disputes between owners and their insurance companies.
In any case, if there is anything reasonable that we can do to help resolve conflicts that arise, we are generally more than happy to do so, often at our own time & expense, beyond what we are paid. Okanagan Restoration Services goes the extra mile to try and inform property owners of their rights and responsibilities.
Best wishes to you and your cousins.
