- Report: #395825
Complaint Review: Old New York Deli & Bagel Co - Camarillo, California Nationwide
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Author Confirmed
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Old New York Deli & Bagel Co
4972 Verdugo Way, Camarillo, California, 93012 Nationwide, U.S.A.
Phone:
805-3830772
Web:
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Old New York Deli & Bagel Co False Advertising & more Camarillo California
Upon a google search of local bagel companys to bring a batch of fresh baked goodies to a company breakfast, I located Old New York Bagel Co and Noah's Bagels. I decided to try the family owned and operated Bagel company since I've been to a Noah's in the past. I found on their website a menu which had a nice variety and even listed the price. I even found that they offered a 10% coupon if I signed up on their email list. So far it sounded great. But the experience was not!
I found the location fairly easily and was impressed with the decor and layout of the store. I was overwhelmed to the amount of different items they had on the menu. I decided to order the Dozen bagels and tub a cream cheese and let the cashier pick the different varieties. I ordered a large coffee for myself, gave the coupon to the cashier, paid the bill and left.
After leaving I decided to look over my receipt. The numbers did not make sense to what I was calculating in my head. I found that on the receipt I had been overcharged (per the website) on the dozen bagels. Website listed $7.99 and I was charged on my receipt $8.99. I also noticed that I did not receive a full 10% off my complete order.
I immediately emailed the owners of New York Bagel company to explain what happened and express my sincere dissapointment. I received a response from a "Michael" that seemed less than sincere. He explained that the website must have a old menu on it and that the computer is not programmed to give 10% off on the Dozen bagels. He did not offer any type of reimbursement or other gratuities.
Now I'm not bitter about the $1.80 that I am out on this, I am mad that Michael said he would fix these problems ASAP and here it is a week later and the website is exactly the same!! So it is apparent that customer service is not a priority in this company. Although I did enjoy the bagels, I will not be back to this company again!! So check your receipts and make sure you didn't get overcharged!!
Max
Camarillo, California
U.S.A.
I found the location fairly easily and was impressed with the decor and layout of the store. I was overwhelmed to the amount of different items they had on the menu. I decided to order the Dozen bagels and tub a cream cheese and let the cashier pick the different varieties. I ordered a large coffee for myself, gave the coupon to the cashier, paid the bill and left.
After leaving I decided to look over my receipt. The numbers did not make sense to what I was calculating in my head. I found that on the receipt I had been overcharged (per the website) on the dozen bagels. Website listed $7.99 and I was charged on my receipt $8.99. I also noticed that I did not receive a full 10% off my complete order.
I immediately emailed the owners of New York Bagel company to explain what happened and express my sincere dissapointment. I received a response from a "Michael" that seemed less than sincere. He explained that the website must have a old menu on it and that the computer is not programmed to give 10% off on the Dozen bagels. He did not offer any type of reimbursement or other gratuities.
Now I'm not bitter about the $1.80 that I am out on this, I am mad that Michael said he would fix these problems ASAP and here it is a week later and the website is exactly the same!! So it is apparent that customer service is not a priority in this company. Although I did enjoy the bagels, I will not be back to this company again!! So check your receipts and make sure you didn't get overcharged!!
Max
Camarillo, California
U.S.A.
2 Updates & Rebuttals
Old New York Deli & Bakery Co
Camarillo,California,
U.S.A.
One more thing Max....
#2REBUTTAL Owner of company
Sat, December 27, 2008
If you looked at your 10% off coupon that we offer for our E Club, it clearly states not valid with other discounts, holidays or specials. Also, if you looked at our menu board in the store and our paper menu in the store, it clearly states the current prices. So again, don't attack us and post false information to the public that we "rip people off" by false advertising, if that was the case, I would highly doubt we would still be in business after 15 years! Customer service and quality of product is part of our mission statement that we continue to do business by 24/7 365. Thanks for posting the positive about us too!
Old New York Deli & Bakery Co
Camarillo,California,
U.S.A.
Give me break already......
#3REBUTTAL Owner of company
Sat, December 27, 2008
First off, we have been in business for 15 years now and I "Michael" as this guy states did offer my apologies right away and explained the situation, actually our dozen bagels are not programmed in our POS to further discount as they are already a discounted price when buying buy the dozen, so we do not discount a discounted item. We did in fact right away up date the menus on the website http://www.oldnewyork.com/our-menu.html , and we have disclaimers in our menus for price changes. In fact I think this guy is actually is pissed at the $1.80 difference and was more pissed that I did not offer a free bee! We are not out to fool anyone as one can tell by our time and success in business thanks to our loyal customers. Thanks for posting the negative though, have a great day!
