- Report: #203360
Complaint Review: OnRebate.com - TigerDirect - Internet
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Author Confirmed
Why?
OnRebate.com - TigerDirect
onrebate.com Internet, U.S.A.
Phone:
888-310-9704
Web:
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OnRebate.com - TigerDirect reabte ripoff will not pay rebates Internet
*UPDATE Employee: Valued Onrebate Customer
*UPDATE Employee: Valued Onrebate Customer
*UPDATE Employee: Valued Onrebate Customer
*UPDATE Employee: Valued Onrebate Customer
*UPDATE Employee: We will like to send out your payment
*Consumer Suggestion: resolution to this situation
*Consumer Suggestion: File Complaints
I purchased a video projector at TigerDirect thanks to the great rebate offer. I was to get a $200 rebate from OnRebate.com.
The paperwork (convoluted as the process is) was filed and acknowledged. I received an email stating the check had been sent on 13 June 2006. About a week later, I called to inquire, as I had not received the check.
I was told I had to wait for one full month from date of issue before a replacement could be issued. So a month after the check was theoretically "sent" I contacted them again.
I filed a claim, which I was told would be processed by "accounting" in two business days.
In 2 business days, I called back and was told it would be one full week before accounting would respond. They also asked who had given me this awful information, as if something would be done.
After a full week, I called and was again asked who would have given me this erroneous information. Everyone knows accounting takes two full weeks. Now I started keeping names. This was "April."
Now it's two full weeks, and I just spoke with "Mark." He supposedly contacted accounting was told that they were aware of my inquiry but that they didn't know when they would be able to cut a new check. I asked him if that meant a week or a month or a year, and he said certainly not that much time.
He would not put me through to his manager or anyone in accounting. He did offer up (or should I say lie) that the whole process is very complicated because now they must make sure the check wasn't cashed--I can buy that--and then request additional funds from the manufacturer.
BS...first, the manufacturer isn't offering this rebate, TigerDirect is, and second, the funds have already been approved. They just haven't been received (or probably sent). There's no need for TigerDirect or anyone else to provide additional funds. They just need to pay me my money, plain and simple. I am really pissed and am trying to figure out what else I can do.
SOOOO FRUSTRATING! NEVER DO BUSINESS WITH THESE JERKS AGAIN!
sorry for the all caps. :-)
Geoff
Glenview, Illinois
U.S.A.
The paperwork (convoluted as the process is) was filed and acknowledged. I received an email stating the check had been sent on 13 June 2006. About a week later, I called to inquire, as I had not received the check.
I was told I had to wait for one full month from date of issue before a replacement could be issued. So a month after the check was theoretically "sent" I contacted them again.
I filed a claim, which I was told would be processed by "accounting" in two business days.
In 2 business days, I called back and was told it would be one full week before accounting would respond. They also asked who had given me this awful information, as if something would be done.
After a full week, I called and was again asked who would have given me this erroneous information. Everyone knows accounting takes two full weeks. Now I started keeping names. This was "April."
Now it's two full weeks, and I just spoke with "Mark." He supposedly contacted accounting was told that they were aware of my inquiry but that they didn't know when they would be able to cut a new check. I asked him if that meant a week or a month or a year, and he said certainly not that much time.
He would not put me through to his manager or anyone in accounting. He did offer up (or should I say lie) that the whole process is very complicated because now they must make sure the check wasn't cashed--I can buy that--and then request additional funds from the manufacturer.
BS...first, the manufacturer isn't offering this rebate, TigerDirect is, and second, the funds have already been approved. They just haven't been received (or probably sent). There's no need for TigerDirect or anyone else to provide additional funds. They just need to pay me my money, plain and simple. I am really pissed and am trying to figure out what else I can do.
SOOOO FRUSTRATING! NEVER DO BUSINESS WITH THESE JERKS AGAIN!
sorry for the all caps. :-)
Geoff
Glenview, Illinois
U.S.A.
7 Updates & Rebuttals
William
Kalamazoo,Michigan,
U.S.A.
File Complaints
#2Consumer Suggestion
Thu, August 24, 2006
File a Complaint with the Florida Attorney General's Consumer Protection Office File a Complaint with the Miami-Dade County's Consumer Services Department miamidade.gov/csd/complaint.asp File a Complaint with your state's Attorney General's Office File a dispute with the FTC at www.ftc.gov File a dispute with your credit card company (if the purchase was made by credit card) Typically, you have 60 days to file a dispute with your credit card company. The credit card company will then initiate a dispute between you and the merchant's bank. If all else fails, file a dispute at your local Small Claims Court.
Geoff
Glenview,Illinois,
U.S.A.
resolution to this situation
#3Consumer Suggestion
Thu, August 24, 2006
So I am the original reporter of this issue. The saga continued long past the original email. I contacted someone whose name I found in a rebuttal on this site. She was helpful, then put me through to a guy who was clueless. He was supposed to be in dispute resolution, but sent me emails that clearly indicated he hadn't read anything I had sent him. Finally, after weeks of runaround, he acknowledged his incompetence--in a fashion--and agreed to just send me out a check. It was sent a few days later, and he emailed me with the check number. It arrived a few days later, and was deposited--and cleared--without incident. So finally, after months of complaining, the rebate was finally paid. I wouldn't suggest anyone go through this...it's really too painful and designed to make you just give up. My advice is don't ever give up, and you will get your money. It'll just be a painful and prolonged process. But when it's a lot of money, it's worth the pain.
Shakeitha
Boca Raton,Florida,
U.S.A.
We will like to send out your payment
#4UPDATE Employee
Wed, August 23, 2006
Dear Valued Customer, We will like to be of assistance in resolving your matter. I will like to get your payment sent to you if you send me a email I will be happy to assist you in this matter. Email me at [email protected] Thank you, Shakeitha
Shakeitha
Boca Raton,Florida,
U.S.A.
Valued Onrebate Customer
#5UPDATE Employee
Tue, August 15, 2006
Dear valued customer, I went over your complaint and I would like to assist in solving this matter. If you would please contact me via e-mail [email protected]. Thank you, Shakeitha Redman
Shakeitha
Boca Raton,Florida,
U.S.A.
Valued Onrebate Customer
#6UPDATE Employee
Tue, August 15, 2006
Dear valued customer, I went over your complaint and I would like to assist in solving this matter. If you would please contact me via e-mail [email protected]. Thank you, Shakeitha Redman
Shakeitha
Boca Raton,Florida,
U.S.A.
Valued Onrebate Customer
#7UPDATE Employee
Tue, August 15, 2006
Dear valued customer, I went over your complaint and I would like to assist in solving this matter. If you would please contact me via e-mail [email protected]. Thank you, Shakeitha Redman
Shakeitha
Boca Raton,Florida,
U.S.A.
Valued Onrebate Customer
#8UPDATE Employee
Tue, August 15, 2006
Dear valued customer, I went over your complaint and I would like to assist in solving this matter. If you would please contact me via e-mail [email protected]. Thank you, Shakeitha Redman
