- Report: #186476
Complaint Review: PalmerCash - Boise Idaho
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PalmerCash
6141 Corporal Ln. Boise, 83704 Idaho, U.S.A.
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Tell us has your experience with this business or person been good?
PalmerCash Did not deliver my return t shirts ripoff Boise Idaho
I returned two t-shirts to this company, and followed their return instructions precisely. One month later I have not gotten my exchange t-shirts, and have heard nothing from the company.
This company does not communicate AT ALL. I have sent them close to ten emails, and none of them have been returned. They do not list their phone number.
Thomas
washington, District of Columbia
U.S.A.
This company does not communicate AT ALL. I have sent them close to ten emails, and none of them have been returned. They do not list their phone number.
Thomas
washington, District of Columbia
U.S.A.
1 Updates & Rebuttals
Rachelle
Boise,Idaho,
U.S.A.
palmercash.com is not a scam
#2REBUTTAL Owner of company
Tue, October 10, 2006
Yes Hello this is Palmer Cash himself. I apologize to everyone for the slowness of some orders, but I want everyone to know we aren't ripping off anyone. We ship every order we get First, some orders in the past did take a month or so to ship. We've had some problems with keeping everything in stock. But we have been fixing this and hopefully we are getting this problem fixed. BUT... 97% of our orders ship the same day. We ship hundreds and hundreds of orders a day, and yes a few get put on backorder. But for the most part all orders are shipped within 24 hrs. and should arrive 2-3 days after they ship. Second, in the past unanswered emails were the norm, as we didn't have a full time customer service rep. We now have 1 full time and 1 part time person to answer your emails, and everyone will get a reply. We've had a few angry posts here over the last 12 months, but also in that time we've shipped over 100,000 orders. Again I apologize to everyone who feels slighted by us. And most of it is because we couldn't keep up with our email volume, but now that we have gotten caught up your emails will be answered at [email protected] If you had problems with an order in the past don't worry we'll take care of it, and probably send you some free shirts. I'm not a bad guy at all, it's just we've grown so fast over the last 2 years, we've constantly been behind. So yes some customers fell through the cracks as we had an avalanche of new orders to deal with. But we are pretty much in control of everything now so if you still have an issue with us just give us an email at [email protected] and we'll take care of you. Just please be nice to my customer service reps as they are on your side and like to yell at me, so don't yell at them too much and they'll help you out.
