- Report: #1256084
Complaint Review: Park Place Porsche - Dallas Texas
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Park Place Porsche
6113 Lemmon Ave, Dallas, 75001 Texas, USA
Phone:
214 525 5400
Web:
www.parkplace.com/porsche/dallas/
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Park Place Porsche Will screw you just get get the sale. seems like lies and misleading are normal practices of this dealership Dallas Texas
On July 31st I went to Park Place Porsche to look at and possibly buy a new car. I rent to this dealership because I have a family member who works in the corporate office for Park Place. I was told Wade Davis is the one of the best and most knowledgeable about Porsches, and that my family member had already talked to him an assured me that I would be taken care of. There was one car that I was particularly interested in, Porsche Cayenne Turbo.
When I arrived, Wade told me that it was a recent trade in and that they just were changing the brakes and fluids. He assured me that nothing else was an issue. Wade took me to see the car as it was in the shop and show me around. Then he told me to take a GTS for a test-drive as it is similar car. Took on test drive and told him I would be interested in it. Wade and I started to negotiate price. The price that I felt the car was worth with everything that it had and being CPO. Wade came back to was pretty close to my price that I offered but mentioned that it was not going to be CPO. He the proceeded to say that it was not really worth it since the vehicle only had 38k miles on it and thought it was still under factory warranty. I then brought my wife back to show her the vehicle.
We then went to Wades office and placed the down payment ($5000) on the car. Wade told us he had another Customer and if we could come back tomorrow to finish the paper. He also told us that it should be done getting the new brakes and fluid by either Saturday (the day we were coming back to sign paper) or Monday at the latest. We come back on Saturday to get sign the paper work and the vehicle still isn’t ready. He tells us the technician was not working that weekend and that it will be ready on Monday. So then we agree that it will be ok and go ahead and sign paper work. He then shows us a list of after market add on, and what the price would be if we went with them. He explains which ones we might find value in and what ones we might not. He suggests that we get the GAP and also the wheel and tire since the wheels and tires are so expensive. My wife then questions the extended warranty and he advises that it might not be the best since I plan only owning the vehicle 2 years and its probably not worth it since it only has 38k miles on it. We go with his recommendation and only get the GAP and Wheel and Tire. Monday rolls around and the vehicle still is not ready. The vehicle isn’t ready for 7 days. Now, I’m still not understanding how breaks and fluid take 7 days to do.
Finally I go to pick up the vehicle and wait around for Wade for 30 min when we had an appointment. He finally comes by and hands me the keys. There are a couple things that I needed to move out of my trade in into the new vehicle. After that which took 2 minutes he tells me that he doesn’t have time to show me anything on the car and to come back another time and he will see if he can show me how to use the different features. Now I have not test-drove this vehicle at all. I did not even know how to turn on the lights. He left me to learn on my own. I also noticed that the areas of the cars that had scratches were not fixed properly like Wade told me they would be. I go home and the next day I start driving to work and the vehicle starts smoking really bad. This is less then 20 miles of ownership. I text message Wade and he tells me to contact roadside assistance. After that he would not respond to my text messages. So I contact the service department and explain to them what happened. They get it towed in and after a struggle the send a loaner car to me. The vehicle arrives at the dealership and Justin calls me and tells me a coolant hose broke. He then tells me it should be ready that Friday. I confirm that the dealership is going to cover the cost and he says yes..
Friday rolls around and no call from Justin. So I call him and he tells me they have to drop the engine to get to it so it’s going to be Wednesday next week. As Justin is explaining to me what’s going on he tells me that the vehicle was in the shop getting the coolant system replaces the week before. This was the first time I had heard this. I asked him if Wade knew and he told me that they talked about it a number of times the week before. When I was purchasing this vehicle I asked wade a number of times if there was anything else wrong with it and he came saying no just replacing the breaks and fluids. So now I know that Wade was holding crucial information about the vehicle and also lying about the condition of the car. I ask how long had Wade know about this and he told me a couple weeks. So this means Wade knew about it before I bought it.
Next Wednesday comes up and the vehicle still isn’t ready. At this time Justin tells me that he talked to the GM about paying for the repairs. He mentioned that the GM was not going to pay for them and that the GM stated “that what you get for buying a used car”. I found this to be extremely inappropriate and rude to say about a customer. I tell Justin I am not paying for anything as I one, never got a chance to test drive the car, and two he told me they just replaces the coolant system which was not properly inspected before releasing the car. He contacted Porsche to see if they would cover any of the cost. The GM, Patrick Huston, contacted me stated to dictate to me what’s going on. I told him he had now clue of what I have been going though and for me to explain. I explained everything up until this point, which he was not aware of. He then told me that they already spent $5000 on the coolant system before on the vehicle and they got Porsche to pay for most of the repairs. I asked him why wasn’t I notified of this before hand since everyone seemed to know except me. He had no real answer for me. So now 2 ½ more weeks go by before the vehicle is ready. I expressed that If I knew all this was going on with the vehicle that I never would have bought it. I feel as if I was mislead, lied to material known facts, and possibly defrauded by your sells staff. This is no way to treat a customer and or a family member of one of your employees.
