- Report: #118309
Complaint Review: Patriot Moving - National Moving Network - Nationwide
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Patriot Moving - National Moving Network
1660 NE Miami Gardens Dr #8, North Miami, Florida 33179 Nationwide, U.S.A.
Phone:
800-722-9775
Web:
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Patriot Moving, National Movers Network FRAUD MOVING SCAM ripoff took $600 and never showed up North Miami Florida
Like Fred, the previous entry, I hired Patriot Moving to move my belongings from Los Angeles to Scottsdale, AZ. I'm typically a very thorough and careful consumer, but for some reason I didn't fully research this company because the salesperson, David Lamondin, was so friendly and professional.
HUGE MISTAKE. Google these guys -- they're ALL OVER the place for no-shows, holding deliveries hostage until you pay TWICE the price they provided in the estimate, total disregard for customer service, completely smashed belongings, mis-shipments, etc etc etc.
These guys are on a black list of movers.
I chose Patriot because Dave guaranteed me a pickup on 11/15 or 11/16 with delivery 2-4 calendar days later. I told Dave I had to move on those days and he told me he'd check; when he called me five minutes later and said yes, they could do it, I paid a $600 deposit by credit card. (And yes, I've already filed a fraud claim.) (And now I realize that no reputable company requires a deposit. What was I thinking???)
To make a long story short, they called me and said the movers would pick me up on 11/15. They didn't. I had to call them countless times. They wouldn't let me talk to the original salesperson because "my file had been transferred" and the customer service person who had my account was not responding to my voicemails. I begged to speak with SOMEBODY, ANYBODY, and the receptionist was UNBELIEVABLY RUDE when telling me that there was literally nobody else I could talk to but Walter Sanchez.
Needless to say, nobody showed up on 11/16 either. Once again, I called several times. I did get ahold of Walter and he promised to call me right back. Never did. When I called him 45 minutes later, I was told that he was gone for the day (they're in FL and I'm in LA). Once again I tried to get the operator to direct me to somebody who could at least tell me who to call locally. She constantly talked over me spewing out a seriously canned speech, then hung up on me TWICE.
I then wrote an email to customer service (from their website), hoping that somebody else might respond. The email ([email protected]) was rejected -- addressee unknown.
I personally cannot believe that anyone would work for such a company and tolerate such a total lack of respect for American consumers.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Nancy
W Hollywood, California
U.S.A.
HUGE MISTAKE. Google these guys -- they're ALL OVER the place for no-shows, holding deliveries hostage until you pay TWICE the price they provided in the estimate, total disregard for customer service, completely smashed belongings, mis-shipments, etc etc etc.
These guys are on a black list of movers.
I chose Patriot because Dave guaranteed me a pickup on 11/15 or 11/16 with delivery 2-4 calendar days later. I told Dave I had to move on those days and he told me he'd check; when he called me five minutes later and said yes, they could do it, I paid a $600 deposit by credit card. (And yes, I've already filed a fraud claim.) (And now I realize that no reputable company requires a deposit. What was I thinking???)
To make a long story short, they called me and said the movers would pick me up on 11/15. They didn't. I had to call them countless times. They wouldn't let me talk to the original salesperson because "my file had been transferred" and the customer service person who had my account was not responding to my voicemails. I begged to speak with SOMEBODY, ANYBODY, and the receptionist was UNBELIEVABLY RUDE when telling me that there was literally nobody else I could talk to but Walter Sanchez.
Needless to say, nobody showed up on 11/16 either. Once again, I called several times. I did get ahold of Walter and he promised to call me right back. Never did. When I called him 45 minutes later, I was told that he was gone for the day (they're in FL and I'm in LA). Once again I tried to get the operator to direct me to somebody who could at least tell me who to call locally. She constantly talked over me spewing out a seriously canned speech, then hung up on me TWICE.
I then wrote an email to customer service (from their website), hoping that somebody else might respond. The email ([email protected]) was rejected -- addressee unknown.
I personally cannot believe that anyone would work for such a company and tolerate such a total lack of respect for American consumers.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Nancy
W Hollywood, California
U.S.A.
1 Updates & Rebuttals
Kirk
Austin,Texas,
U.S.A.
Another Patiot Moving/NMN VICTIM
#2Consumer Comment
Tue, November 23, 2004
I have recently had the exact same experience. Very courteous and profesional with great follow up. When they missed the two day window time frames they had promised, I did actually get through to my sales rep,Paul Spacek. He promised me that the company in my state would contact me shortly. Believe it or not, no one called. I waited about an hour and remembered a conversation I had with my brother, that there were several reports of internet moving scams and watch my back. I decided to surf the web on this company, low and behold, I ran across Ripoff.com and saw this post. Our stories are exact to a tea. I then began making calls to other moving companies, who insisted on visiting my home in order to complete a hard quote and did not require a deposit. I was fortunate enough that the transaction had not completed the process of being applied to my account. I was able to cancel my credit card before the charge hit. Although my moving plans are blown out of the water, I am not short $500. I don't expect to hear from anyone at Patriot or NMN, but I am ready to have a conversation when they are. Lesson well learned....do your due diligence.
