- Report: #1243607
Complaint Review: PayTrust - Sioux Falls South Dakota
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Author Not Confirmed
Why?
PayTrust
PO Box 999 Sioux Falls, 57186 South Dakota, USA
Phone:
1-800-729-8787
Web:
paytrust.intuit.com
Categories:
Business Rating:
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PayTrust Pay Trust, Intuit, Metavante Payment Services LLC Worst customer service and business practices imaginable Sioux Falls South Dakota
The worst customer service imaginable!!! This company is a nightmare to work with. You will jump through a mountain of time consuming hoops to setup your account. I'm a customer of nearly 20yrs... and can tell you it will take no less than 4 months if you ever change bank accounts to be able to make payments from it. Completely counter intuitive to their business model that they market. It's not easy, it's not simple and it is a time and sanity suck from hell.
Prior to the Intuit takeover this was a decent service. It's CRAP now. Logging in will take you forever due to the ridiculous security hoops. Imagine entering your ID and password... It should stop there right? Oh no, you then have to answer security questions and even that isn't enough. Then you have to wait for a phone call. Then you enter a code and can FINALLY access your account. Pray that you never need to call customer service. You will go through the security question gauntlet and at the end of that someone who spouts meaningless empathy to your situation will promise to resolve your problem. Or possibly have someone else contact you in 1-2 days. Which never happens. You have to call back yourself. It's impossible to reach a supervisor. They are never available and CSRs refuse to provide any direct contact information. It's a nightmare and they really don't care. Personally after reading reviews on Yelp I think customers like me, who are on a lower contracted rate than their current customers post Intuit takeover, are being targeted. The negative reviews here are all from long term loyal customers. We all pay less. What better way to get rid of us than to have us drop their service. They probably lose money off of us. Regardless this is a company to avoid. Run. They will destroy your credit, rack up missed payment charges and leave you holding the bag. No matter their guarantees... they will break you with their ridiculous customer service and processes long before you ever get restitution thru their process.
