- Report: #1351241
Complaint Review: Phenom Health - Nationwide
Reported By:
Stacie -
Nashville, Tennessee, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Phenom Health
Nationwide, USA
Phone:
877-591-6118
Web:
phenomhealth.com
Categories:
Business Rating:
(0)
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Phenom Health Sexy herb dietGarcinia Lean Extreme Scammed by Phenom Health. Never ordered, charged anyway! Aurora Nationwide
On Saturday 1/21/17, I was looking up a diet pill that my daughter was interested in trying. She had sent me a link about a student at Cornell named Amanda. The link included an ordering website. The website states that a 30 day trial is offered for only the cost of shipping ($4.95). Nowhere on the site does it mention the cost of additional supplies, so I had to proceed into the checkout window in hopes of getting more information. I put in my name, location and credit card info because it wouldn't let me go any further without it. It wasn't until step 2of3 in the "checkout process" that a screen popped up recommending that I purchase a second diet aid before completing my order. I was able to read in tiny print, at the bottom of the screen, where IF I completed my order I would be enrolled for AUTO BILL and AUTO SHIP for all future supplies at the cost of $80 dollars a month. At this time I backed out of the site and thought no more of it.
Later the same day I noticed a charge on my bank account of $4.95 labeled Sexyherbdiet. I imediately got back onto the link my daughter had sent. Of course, there was no contact information. I called my bank to report the fraud. Luckily the bank found a number attached to the pending charge. I called (sexyherbdiet) 844-465-0027. I was stuck in a loop recording for 15 min until it only gave me the option to leave a message for a return call. So I did. I have yet to rec'v that call back. So now I decided to look them up via my laptop. I found the same website, but this time there was contact info there. So I called (Supreme fit Garcinia) 844-965-6886. This time I spoke to a rep named Mya. She couldn't find any record of an order being placed, but she also couldn't explain how the charge got onto my account. She transferred me to a "supervisor" named Evana who said the same thing. No order found and that it was likely the pending charge would just "fall off my account", but she had no idea how it got there. She asked if I had rec'vd a confirmation email. NO, I have not. She said then no order was placed.
Now, it's Sunday 1/22/17. I wake up to...you guessed it. A confirmation email from yet another company name...Phenom Health. There is number at the bottom, So I call (Phenom) 877-591-6118. Of course, they are CLOSED on Sunday. Then, a live chat window pops up. So, what the hell....I begin to tell my story to Phillip. He of course is able to find ALL my information. I confirm the name and address. He then refuses to acknowledge my complaint/concern. He says that I DID place and order and he cannont explain who those other companies are or those other phone numbers. He proceeds to give me his Customer Serv numbers. (877-591-6118 and 888-563-0376.) I tell him to stop all shipment. I do NOT want any of this product and to refund/ remove the shipping charge from my account. He says "the order was placed yesterday, I cannot do that". In my frustration, he offers to cancel my membership, (that I never signed up for) and ship me the 30 days supply at a discounted rate of 30.00. So, I'm FORCED to rec'v a shippment that I DID NOT order, PAY FOR IT. Then, once it gets here send it back at my expense? That, is FRAUD!
Now, thanks to these jerks, I have to cancel my debit card and wait for a new one. I'm NOT going to let them bill me for some bull crap that I DID NOT ORDER!
STAY AWAY FROM THIS PLACE. IF YOU WANT SUPPLEMENTS, GO TO YOUR LOCAL NUTRITION STORE.
