- Report: #987694
Complaint Review: Pimsleur Language Tapes - Philadelphia Pennsylvania
Reported By:
Ann -
West Chicago, Illinois, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Pimsleur Language Tapes
1600 John F Kennedy Blvd Floor 3 Philadelphia, 19103 Pennsylvania, United States of America
Phone:
866 956-1067
Web:
www.stroll.com
Categories:
Business Rating:
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Pimsleur Language Tapes Stroll -Internet Order LLC Consumer - lack of customer service, will not allow return of tapes that do not work, just want their money Philadelphia, Pennsylvania
I ordered the online introductory Quick and Simple German CDs. Prior to the arrival I was called out of town to provide Hospice Care for my cousin who had terminal Breast Cancer. Not knowing how long I would be gone I did not even think about the tapes coming. My husband called me when a large box arrived with the Gold Series first set in July. I immediately called when I was aware that they had come and asked how I could go about and have my husband return them since I did not have any idea how much longer I would be. The gentleman in customer service I spoke to told me that a second series was already mailed and refuse it when it arrived, but I could not return the one I already received, because it was past the 30 days from receipt of the introductory set. I explained the situation and he just said there are rules and he could not help me. In August when I returned home after my cousin passed away and I received another installment on my credit card (which I paid). I contacted the customer service office again with no help or resolution. I have been offering to send these tapes back, since they have not been opened and I was told that is not company policy and they do not care if I can use them or
not. I have a learning disability (Dyslexia) and I did not know if I could learn by this method or not. I have tried the introductory tapes for a couple of weeks since and could not learn with this method. A final call to try to
resolve this was 12-27-12 and I was told I would be going to collections in 2 days and my personal situation was of no concern to the company, just getting the $128.00 owed by the original agreement. I had paid the first $128.00 (total ammount was $256.00)and offered to send the tapes back and have them clear what I owed from my account. I did not even ask to be reimbursed the already paid $126.00. They just are not willing to work with the customer and stated tha my personal problems or situations are not theirs. I sent letters to the CEO Danial Rittman and the collection officer Mark McDermott and have not heard back from them.
not. I have a learning disability (Dyslexia) and I did not know if I could learn by this method or not. I have tried the introductory tapes for a couple of weeks since and could not learn with this method. A final call to try to
resolve this was 12-27-12 and I was told I would be going to collections in 2 days and my personal situation was of no concern to the company, just getting the $128.00 owed by the original agreement. I had paid the first $128.00 (total ammount was $256.00)and offered to send the tapes back and have them clear what I owed from my account. I did not even ask to be reimbursed the already paid $126.00. They just are not willing to work with the customer and stated tha my personal problems or situations are not theirs. I sent letters to the CEO Danial Rittman and the collection officer Mark McDermott and have not heard back from them.
1 Updates & Rebuttals
Ken
Colorado,USA
You're blaming everyone and everything else...
#2Consumer Suggestion
Thu, December 27, 2012
for your lack of due diligence. Their terms are stated on their site and they have done their part. I'm confused, what tapes, in addition to the CD's did they send you. I didn't know anyone was still using tape as a medium.
To sum it up, you are blaming them when it's really YOU.
No, I DON'T work for them.
