- Report: #1070466
Complaint Review: Polygon Northwest - Vancouver Washington
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Author Not Confirmed
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Polygon Northwest
109 E 13th Street Vancouver, Washington, USA
Web:
www.polygonhomes.com
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Polygon Northwest deceptive, sales tactics, fake, poor quality, sales practices Vancouver Washington
My husband and I were slated to purchase in the Timberland community in Portland, OR. We were going to purchase the Dahlia floor plan. We were impressed upon first visiting the location and the location of the community was perfect. My husband and I were a little put off by the sales rep, Liz Holland, who waved us off and told us where the models were and to check things out on our own when we expressed interest in a condo instead of a detached home. Liz was nice on follow-up visits, but seemed fake.
When the unit was completed, my husband and I were put off by the color the condo was painted since the walls, ceiling, doors, and all trim work were painted the same flat beige color. In the model the ceiling, doors, and all trim were painted white and that s what we were expecting. When we expressed our concern to Liz, she immediately shut down and told us the model was not an accurate representation of the condo. I thought that was the whole point of the model? The paint color is not spelled out anywhere on the options addendum.
My husband and I, along with our realtor, took the appropriate channels to talk to someone who could potentially help with the paint color since Liz became unresponsive and rude. The owner, Fred Gast, classified my husband and I as difficult clients (without having met or talked to us - all communication was done through our realtor). Fred cancelled the sale of the condo TWO DAYS before the closing date, which left my husband in a very tight spot. It all boiled down to a lie that Liz told Fred and she refused to set the lie straight. Liz told Fred my husband said he was going to sue Polygon, which never even came up in any conversation.
After back and forth with our realtor, Fred sent a cancellation addendum to my husband behind our realtor's back - keep in mind this was after he refused to talk to us about the issues at hand. We refused to sign the cancellation. If you have a choice, do not deal with this company. Liz is fake and lies to cover her own mistakes and Fred likes to throw his weight around with his power position. Very unprofessional actions all around.
