Jason
Cerritos,#2Author of original report
Mon, March 04, 2013
The situation was resolved with the owner, Ben. He listened to my wife's and my side of the story before calling Ray to discuss it. Ben refunded the restocking fee stating that it was against his policy in the first place.
I would not hold Premium Wheels USA, LLC as a whole entity at fault while the owner was out of town, but I would fault the particular salesman and hold him solely responsible for his actions, unless more occurrences should ensue. I would consider doing business with the owner if a need to we're to arise, however, I would not do business with the particular salesman in question.
Even though the situation has been resolved, I am unable to delete or remove the original report. As stated earlier, the company as a whole should not be blamed or tarnished because of one persons actions unless more incidents should occur and the employee not reprimanded in a timely and fair manner.