- Report: #940115
Complaint Review: Private company - montreal Quebec
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Private company
Decarie montreal, Quebec, United States of America
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Private company Moneris Ripoff montreal, Quebec
I
have been a Moneris Merchant customer for 4years. In June 2012.
Someone got hold of my Password
according to Moneris, and transferred approx $4983.00 to a prepaid card in
Then
try to get answers from a Company that refuses to put things in writing. I
dealt with Mrs.
After 6 weeks. Moneris Solutions wants to have a Telephone conference call with their management team and myself. It is setup. I ask them what type of safeguards they have in place against fraudulent transactions comparable to banks and Oil Companies. They were supposed to get back to me. As their management team could not answer this question on the spot. To date I still never received an answer from Moneris Solutions. I asked them why they returned money to me re Visa, and then removed to it re Mastercard. They replied there were mistakes. We asked about a Goodwill Policy. Yes they have one. They were supposed to get back to me regarding the Safeguards and Goodwill. After 2 weeks I contacted them again. They told me they wanted to have another telephone conference call. I told them I prefer to have their replies in writing. They then e-mailed me
We
have taken your case for final consideration and have decided there will not be
any goodwill compensation provided. Thank you for your patience and we
now consider this matter closed.
In
summary. You are uninsured with Moneris Solutions vs a Commercial Bank or Visa
and Mastercard. Safeguards no idea what they are. Will not reply to
customers with answers in writing. Customer service personnel tell you one
thing and management tells you another thing. Goodwill Policy= Maybe Good luck
policy. Very interesting business Concept.
Do you want to have
