- Report: #236569
Complaint Review: Pro Seal - New York New York
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Author Confirmed
Why?
Pro Seal
245 8th Avenue PMB 855 New York, 10011 New York, U.S.A.
Phone:
800-716 8667
Web:
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Pro Seal Ordered Pro Seal from infomercial, they charged my account, never rec'd product New York New York
Same story as others I see on this website but a little more info.
Ordered Pro Seal caulk tool from infomercial, never rec'd, called and was told that they are bulk mailed and would take add'l 6 weeks.
After that time passed I tried to call again and number was changed. I tried an old trick and varied the number by one digit to see if it would ring on same multi line phone and answerer said yes, I had reached the Pro Seal people and, sorry for delay, did I want my money back or the product shipped. I said product, but I think it wouldn't have mattered as I don't think they intended to send anything.
A few weeks later, the number was no longer answered, but a recording referenced contacting them by email at [email protected], which (I now know) is also cited on this website as a scam for vacuum cleaners.
Surprisingly, I did get a response from them saying that if I could provide backup info, they would ship my product. They gave me an address on 8th Ave in NY. By this time 6 months had elapsed since the original order, but still I was hopeful that these people weren't just crooks, and I complied. Perhaps they were fishing for personal info, as they wanted proof of payment, but I did not divulge any personal acct info on what I sent.
I never heard from them again. When you send an email to [email protected], you get an automated reply saying someone will contact you back within 24 hours. Of course, it doesn't happen. I don't understand why they even bother with the auto reply.
I don't understand why these people are allowed to advertise on legitimate television. I can't remember which channel I saw the original infomercial on, but if I did, I'd give them a piece of my mind as I feel they have culpability here for doing business with known crooks.
Kay
Covington, Louisiana
U.S.A.
Ordered Pro Seal caulk tool from infomercial, never rec'd, called and was told that they are bulk mailed and would take add'l 6 weeks.
After that time passed I tried to call again and number was changed. I tried an old trick and varied the number by one digit to see if it would ring on same multi line phone and answerer said yes, I had reached the Pro Seal people and, sorry for delay, did I want my money back or the product shipped. I said product, but I think it wouldn't have mattered as I don't think they intended to send anything.
A few weeks later, the number was no longer answered, but a recording referenced contacting them by email at [email protected], which (I now know) is also cited on this website as a scam for vacuum cleaners.
Surprisingly, I did get a response from them saying that if I could provide backup info, they would ship my product. They gave me an address on 8th Ave in NY. By this time 6 months had elapsed since the original order, but still I was hopeful that these people weren't just crooks, and I complied. Perhaps they were fishing for personal info, as they wanted proof of payment, but I did not divulge any personal acct info on what I sent.
I never heard from them again. When you send an email to [email protected], you get an automated reply saying someone will contact you back within 24 hours. Of course, it doesn't happen. I don't understand why they even bother with the auto reply.
I don't understand why these people are allowed to advertise on legitimate television. I can't remember which channel I saw the original infomercial on, but if I did, I'd give them a piece of my mind as I feel they have culpability here for doing business with known crooks.
Kay
Covington, Louisiana
U.S.A.
