- Report: #347587
Complaint Review: PuppyFind.Com - Internet
-
Author Confirmed
Why?
PuppyFind.Com
puppyfind.com Internet, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
PuppyFind.Com Misleading Reviews on PuppyFind.Com -- BEWARE! Internet
I purchased a Yorkshire Terrier from a breeder that I located on puppyfind.com. The breeder had a 5 star rating and had nothing but excellent reviews. I felt comfortable making the purchase partially because of the history.
Unfortunately, my experience wasn't up to my expectations. I posted a less than perfect review on the site in regards to that specific breeder. A few days later I received an email from the breeder regarding my review. I wasn't sure of my exact wording so I went back to puppyfind.com to see if maybe I could have worded the review to get my point across a little better.
When I returned I noticed that my review was not posted any longer. Keep in mind, my review said good things about my opinion of the breeder and her professionalism, but I stated the facts in regards to the health of my puppy. I was not unfair in anyway.
When I wrote to the support team at puppyfind.com I was told that a breeder has the option to remove a consumer review!! That totally defeats the purpose of a review system! That is unfair to the consumer. I was told that I could submit documentation to support my claim and puppyfind.com will then decide if my review should be reposted or not.
In my opinion, the review of a consumer is exactly that. Not everyone is going to have a perfect experience all the time, but that is part of being in business. Ebay doesn't allow you to remove a less than perfect rating and neither does the Better Business Bureau. The business has an opportunity to state their side of the story and request more details, but all of the information is there for a potential consumer to make an informed decision. A consumer has the right to know both the good and bad and both sides of the story.
I would understand if my claims were extravagant or degrading to the breeder. If a breeder felt that my review was less than accurate then the breeder should then have to submit a claim to puppyfind.com to have the review removed and I should have been given the opportunity to offer a rebuttal. But I wasn't even informed that my review was removed! I paid for this service and feel I have been wronged in many ways.
I just want other consumers to be aware that the reviews of the breeders on this website are not necessarily every buyer's opinion of that breeder and the quality of the puppies that they sell.
So not only did I pay to be a member of puppyfind.com but I also paid for a puppy that needed medical attention above and beyond what he should have. I am glad I am a person that was willing to provide him the care he needed. Where is the desire to protect the animals being sold?
As with any internet business beware. But especially beware of the only excellent reviews about a breeder. Maybe if enough people show their discontent with the review policies of puppyfind.com they will make a change so that both the consumer, the animal, and the breeder are protected. Right now only the breeder is protected and where would they be without the happy consumer?
Desiree
Navarre, Ohio
U.S.A.
Unfortunately, my experience wasn't up to my expectations. I posted a less than perfect review on the site in regards to that specific breeder. A few days later I received an email from the breeder regarding my review. I wasn't sure of my exact wording so I went back to puppyfind.com to see if maybe I could have worded the review to get my point across a little better.
When I returned I noticed that my review was not posted any longer. Keep in mind, my review said good things about my opinion of the breeder and her professionalism, but I stated the facts in regards to the health of my puppy. I was not unfair in anyway.
When I wrote to the support team at puppyfind.com I was told that a breeder has the option to remove a consumer review!! That totally defeats the purpose of a review system! That is unfair to the consumer. I was told that I could submit documentation to support my claim and puppyfind.com will then decide if my review should be reposted or not.
In my opinion, the review of a consumer is exactly that. Not everyone is going to have a perfect experience all the time, but that is part of being in business. Ebay doesn't allow you to remove a less than perfect rating and neither does the Better Business Bureau. The business has an opportunity to state their side of the story and request more details, but all of the information is there for a potential consumer to make an informed decision. A consumer has the right to know both the good and bad and both sides of the story.
I would understand if my claims were extravagant or degrading to the breeder. If a breeder felt that my review was less than accurate then the breeder should then have to submit a claim to puppyfind.com to have the review removed and I should have been given the opportunity to offer a rebuttal. But I wasn't even informed that my review was removed! I paid for this service and feel I have been wronged in many ways.
I just want other consumers to be aware that the reviews of the breeders on this website are not necessarily every buyer's opinion of that breeder and the quality of the puppies that they sell.
So not only did I pay to be a member of puppyfind.com but I also paid for a puppy that needed medical attention above and beyond what he should have. I am glad I am a person that was willing to provide him the care he needed. Where is the desire to protect the animals being sold?
As with any internet business beware. But especially beware of the only excellent reviews about a breeder. Maybe if enough people show their discontent with the review policies of puppyfind.com they will make a change so that both the consumer, the animal, and the breeder are protected. Right now only the breeder is protected and where would they be without the happy consumer?
Desiree
Navarre, Ohio
U.S.A.
2 Updates & Rebuttals
Michelle
Mobile,Alabama,
U.S.A.
If nothing else get sherry's puppy mill page from her shih-tzu web site
#2REBUTTAL Individual responds
Tue, October 07, 2008
I have a very good friend in Mobile who writes in the newspaper and I know good writing when I read it. I commend Sherry on her write up about the 300 adult dogs in cages and how the usda backs up the operation with millions in loans the same company who IS the REGULATOR of how The Puppies and Adults are to be treated. How many parents turned their head when their child did something wrong or better yet how about have you had job where you knew somethings going on but who is going to blow whistle to mess up your pay check. Sad that these animals have to rely on a person who livleyhood is from the more animals produced the fatter or more secure their income is. Sherry we finally agree This is wrong
Michelle
Mobile,Alabama,
U.S.A.
Puppy Find gets money from Breeders thats their livleyhood Also Pics are taken on puppyfind of puppies in inhumane conditions
#3Consumer Suggestion
Sun, July 06, 2008
I have personally scrolled through puppyfind latley to find puppies right where they were born in a kennel or whatever. Puppyfind caters to who pays them which is mostly puppymills. I don't know about breeders who see 2,000 of one kind of dog for sale and keep reproducing puppies that clearly there is no high demand for. I have been appaulled at the pictures on puppyfind and the breeders who have no regard for dogs but to make money. If this is their hobby to breed dogs so they can keep from working Maybe they should become seragant Mothers and have fertility treatments and have a litter every 9 months. Then be confined without proper medical care like alot of dogs on this web site. Pictures say a thousand Words .... Please spay and neuter
