- Report: #10272
Complaint Review: RAPID ROAD REPAIR SERVICE - ROCKY POINT New York
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Author Not Confirmed
Why?
RAPID ROAD REPAIR SERVICE
669 ROUTE 25A ROCKY POINT, 11778 New York, U.S.A.
Phone:
631-744-7800
Web:
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Tell us has your experience with this business or person been good?
RAPID ROAD REPAIR SERVICE IN ROCKY POINT NY IS A RIP-OFF
THEY AGREED TO REPLACE THE RADIATOR AND 2 HOSES FOR $300 AND THEN CHARGED $418.
THEY NEVER CALLED TO SAY WHY IT WOULD BE MORE AND REFUSED TO ACCEPT A CREDIT CARD AND INSISTED ON CASH OR THEY WOULD NOT RELEASE MY CAR.
FUTHERMORE HE WAS RUDE AND CURSING. THIS GUY IS A SAD EXCUSE FOR A BUSINESSMAN.
I WANT OTHERS TO KNOW SO THEY WON'T BE RIPPED OFF. I WAS OVERCHARGED $94 AND WANT IT REFUNDED
THEY NEVER CALLED TO SAY WHY IT WOULD BE MORE AND REFUSED TO ACCEPT A CREDIT CARD AND INSISTED ON CASH OR THEY WOULD NOT RELEASE MY CAR.
FUTHERMORE HE WAS RUDE AND CURSING. THIS GUY IS A SAD EXCUSE FOR A BUSINESSMAN.
I WANT OTHERS TO KNOW SO THEY WON'T BE RIPPED OFF. I WAS OVERCHARGED $94 AND WANT IT REFUNDED
1 Updates & Rebuttals
Lance
Rocky Point,New York,
U.S.A.
Customers such as this one give good businesses a bad name.
#2REBUTTAL Owner of company
Wed, May 21, 2003
We held to the price they were quoted for the radiator. Wife's in person authorization was given to do additional work including changing hoses, clamps, adding antifreeze and ATF along with an additional 1/2 labor. Again, the wife came into the shop and gave us her authorization IN PERSON. When the Mr. came to pick up the vehicle, he reviewed the bill and claimed that we had done unauthorized work and refused to pay. He then stated he would file a complaint with the New York State Motor Vehicle Bureau quoting the form number from memory. He stated he would pay by credit card and contest payment to the credit card company. He was then told that cash only would be accepted in order for the vehicle to be released. An argument ensued over cash payment. A discount of $18.86 was applied to the bill to try and satisfy the customer leaving a balance due of $400. The customer left, complaining about payment terms, then returned with payment. His complaint was filed with the NYS Motor Vehicle Complaint division and followed up with us. All information was faxed to them and reviewed. We were informed by the investigator that nothing improper was done including all pricing of parts and labor. A complaint was also filed with the credit card company of which was satisfied in writing that the card was used as a threat of revoking payment. An additional note - the Mr. called our office making a threatening call to one of our secretaries making her feel unsafe to be in the office. Customers such as this one give good businesses a bad name.
