- Report: #283026
Complaint Review: Raven Media--Growing Rich With Google - Belize City Internet
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Author Confirmed
Why?
Raven Media--Growing Rich With Google
https://secure.ravenmediainc.com/sites/google1/ Belize City, Internet, Belize
Phone:
866-396-5695
Web:
N/A
Categories:
Business Rating:
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Raven Media--Growing Rich With Google Growing Rich With Google uses the Google Name to trap people, it has not affilitation what so ever with Google. Also uses CNBC and Business Week Online, which they are also not affiliated with what so ever. Belize City Internet Belize
I was solicited by phone with false references to official Google, CNBC, and BusinessWeek on their web site, which they are not legally affiliated with.
The offer is for free CD outlining how to get rich with Google, paying shipping only of $1.95. The trial period is for 14 days, beginning at the time of agreement to buy CD. (IN this case was 10/30/07). When asked about further charges, rep. kept saying that is all it costs, $1.95 and you have
immediate access to your own web address, where you can put anything you want on it. You can sell your collections, poems, recipes, anything you want.
They provide no web address for such advertising. Only when you get to the final approval stage and another person gets on the phone, they add at the very end that if you decide to keep the membership, you will be charged
$29.95. They also state you can immediately cancel the membership as soon as you hang up the phone from talking with them at their web address; GRowing Rich With Google.com. The person identified themselves as
sales rep.#A460. When you hang up and up unti today, Nov.5th, 2007
it is impossible to reach them by phone (get a recording saying due to high volume you have to hold, then they never get anyone on the line). The web address has no link available to cancel membership or to contact the company to cancel. When the billing info shows up on the credit card there is no phone number or address listed to contact them.
Oxford48
Fort Collins, Colorado
U.S.A.
The offer is for free CD outlining how to get rich with Google, paying shipping only of $1.95. The trial period is for 14 days, beginning at the time of agreement to buy CD. (IN this case was 10/30/07). When asked about further charges, rep. kept saying that is all it costs, $1.95 and you have
immediate access to your own web address, where you can put anything you want on it. You can sell your collections, poems, recipes, anything you want.
They provide no web address for such advertising. Only when you get to the final approval stage and another person gets on the phone, they add at the very end that if you decide to keep the membership, you will be charged
$29.95. They also state you can immediately cancel the membership as soon as you hang up the phone from talking with them at their web address; GRowing Rich With Google.com. The person identified themselves as
sales rep.#A460. When you hang up and up unti today, Nov.5th, 2007
it is impossible to reach them by phone (get a recording saying due to high volume you have to hold, then they never get anyone on the line). The web address has no link available to cancel membership or to contact the company to cancel. When the billing info shows up on the credit card there is no phone number or address listed to contact them.
Oxford48
Fort Collins, Colorado
U.S.A.
1 Updates & Rebuttals
Ryan
Saint George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Fri, November 09, 2007
Oxford48, I offer my sincerest apologies for your misunderstanding of our website advertisement. Our advertisement states clearly that we are in no way affiliated with any of the entities that you described in your posting. The information provided regarding those entities is entirely true, there is nothing false in the references made regarding them in the least. Second, the sales representative that spoke with you regarding the educational program titled, "Growing Rich With Google", did disclose to you that would be charged for the membership fee after the 14 day trial period prior to sending you to the Third Party Verifier, where you stated you understood this disclosure and agreed to the terms of the offer. In regard to your last concern, in having difficulty reaching our customer service department, Monday's are our highest call volume day, so I do apologize that you had to wait for an extended period. You state that there is no web address link available to cancel membership this is because we do not accept online cancellations, that is outlined in the terms and conditions of the offer. As far as our phone number or address not being listed on your statement we do not have control of what your financial institution prints on your statements. Per our merchant agreement, we provide your financial institution with that information. I have verified that you did reach customer service and your membership and bonus programs were canceled prior to the end of the trial period and prior to you being charged, as you requested. Our agent was courteous, polite and treated you with the utmost respect. If there is something additional that I am unaware of, please contact me directly on my cell phone at 1-435-773-1795, or via email at [email protected] and I will be happy to address your concerns immediately. If you are another customer that would like to reach customer service, their number is 1-866-396-5695 and they are available Monday - Friday: 9am - 9pm, Eastern Standard Time. There you will find a happy, helpful agent waiting to assist you. If you feel you were not treated fairly or have a concern you'd like to discuss, please contact me ASAP via the cell phone or email address I have provided above. Sincerely, Ryan R.
