Ryan
St. George,#2UPDATE Employee
Thu, December 06, 2007
Donna, this response is to address your most recent post, please refer back to your original post if you would like to contact us to resolve your account. Raven Media, Inc. is not an "imposer company riding on the shirt tails of Raven Media". There are many companies with Raven Media in their name. Since our company name is Raven Media, Inc. our web address (www.ravenmediainc.com) uses our company name. Raven Media's mailing address is on our websites in a number of places along with our phone number, not only on the bottom of the CD jacket. You state to "Watch out and read carefully. I did that and couldn't find anything that was in small print on extra charges or belonging to a membership." There is NOTHING in small print and NOTHING is hidden, the disclosure of the membership is in the vicinity of the submit order button in no less than 10 point font. It is disclosed on the order page, the thank you page, the thank you email and is also disclosed in the Terms and Conditions of the offer. I am sorry that you did not see this information on any of these pages, but it is there. As you will see in reviewing the complaints here at Rip-off Report that we respond to every complaint filed, this is because we are a legitimate company and we place a high priority on customer satisfaction. We look forward to hearing from you so that we may resolve your concern as soon as possible. Sincerely, Ryan R.