- Report: #310900
Complaint Review: Raven Media - Las Vegas Nevada
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Raven Media
2620 S. Maryland Pkwy #969 Las Vegas, 89109 Nevada, U.S.A.
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Raven Media made unauthorized additional charge on my credit card Las Vegas Nevada
I ordered Google Money Profit through Raven Media. They offered a free cd for the cost of shipping, which was $1.95. One week later I saw that they charged my bank account $39.95 - and you can't call them to tell them to take it off. I never agreed to this charge and saw nor reason for it in any "fine print". Now I have to do a lot of work with the bank and go through the hassle of getting a new card just to get the charges taken off. I am angry at thier underhandedness and would like them punished for misrepresentation of thier product! I will gladly send the cd back.
C
Belgrade, Montana
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
C
Belgrade, Montana
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
1 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Fri, February 29, 2008
First of all let me offer my sincerest apologies to C Dockham. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the confirmation email. It is then explained in the first paragraph of the Terms and Conditions of the offer. The trial period is free for 7 days and we do not charge customers that cancel during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer ends. When you order our product you must select "Ship My FREE Kit!". On the same web page as this button is the following statement: Terms and Disclosures. By clicking "Submit", I am ordering the Google Money Profit CD and trial membership for one dollar and ninety-nine cents, after the 7 day trial I will be charged thirty-nine dollars and ninety-five cents a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Grant Master and Network Agenda for seven dollars and ninety-five cents a month and nine dollar and ninety-five cents a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy and Terms and Conditions. Charges will appear on credit/debit statements as "Growing Rich w/ Google". For questions, call 1-800-685-2713 M-F, 9am-9pm, EST. I have located C Dockham's account and have verified that a representative on her behalf contacted customer service and her account was canceled per her request. If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at [email protected] and I will be happy to address your concerns ASAP. Sincerely, Ryan R.
