How's It Feel Now
Orlando,#2UPDATE Employee
Sat, December 22, 2007
The biggest problem with our company is customer service and the treatment of our employees. It sometimes takes 3-5 weeks to have regular spa service. That is largely due to bad follow up, bad customer service and our "sell it and forget it" attitude. Our service guys care as much as we do. We just want you out of our hair. Alot of our attitude is attributed to the way we are treated. We get paid 2.15 an hour and work 50-60 hours a week. If we sell enough, we dont go into the draw. Unfortunately, due to our "customer dis-service" it has been slow for us for the past year and a half. We fired two executives plus numerous people from our manufacturing and many managers due to company downsizing. However, the owner has enough money to have a 92 foot yacht, a brand new 10 million + facility in Lake Mary. Oh, and did I mention he bought an indoor football team during this time too! How about a Gus, who worked for the company for over 10 years, trains the owners daughter how to do his position, and then he gets fired and she takes over. This is someone who could not last as a salesperson or a manger at a store level, however she is now head of audtiting for us. Our whole sales is a joke too. We show huge prices and say that now is the best time to buy. However all of are prices are the same every weekend except one or two a year where we knock of a couple hundred more. We tell you everything is additional.....delivery, setup, cover, install, play kit, everything. Now, depending on weather we think you have money or not depends on how much we give back if any. Ive sold a spa to someone for 4500 and then 5800 to someone a little later on in the day.......THE SAME SPA!