Dustin
Tampa,#2Consumer Suggestion
Fri, September 10, 2004
My name is Dustin Alderman and I am the sales manager for the Tampa REC Whse. This message is for Patricia who made the complaint and any future customer of REC Whse. I have a hard time believing the story of the two year old rusted pool. No matter what pool you purchase at our store, even the$500 one, the warranty does not start to prorate until after the third year is over, which would mean the fourth year. If Patricia was told that she would have to pay a proration of $500 then the pool was at least five years old. On the other hand, Patricia, if that is not the case then please contact me and I will make sure that you are properly taken care of. I have worked for this company for four years now and I can honestly say that we go above and beyond what is necessary to take care of our customers, and that is the way we will continue to do business.