- Report: #644359
Complaint Review: Redwood Paper - Champlain New York
Reported By:
Al -
Santa Monica, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Redwood Paper
1320 State Route 9 #193 Champlain, 12919 New York, United States of America
Phone:
(866) 770-3327
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Redwood Paper Tricks you into "ordering" super expensive paper Champlain, New York
We are a restaurant and
one day received a box with paper rolls for retail printers from Redwood Paper
and 2 weeks after that an invoice for $258.50.
I, the general manager for
this business asked my managers if anyone had order such items since Im the
only buyer and I use POs for this sort of things; all of them said no but one
of them mentioned a phone call where he was asked to confirm our address for
shipping an item that had been previously ordered. I suspected a scam and proceeded to call
Redwood Paper to the phone number on the invoice and I only got an answering
machine every time I called. I never got
a reply to my messages. Two months later,
we get a phone call from Stacey, who made sure to tell me she was the owner of
Redwood Paper demanding payment for the shipped goods. I told her that we have never ordered such
items from her or her company and immediately she got belligerent and raised
her voice which under the circumstances was amusing since you get more flies
with honey than with sh*% and after all, she was trying to sell me something or
collect payment. I told Stacy that she was running a scam and again raised her
voice, threaten me and acted condescending.
I comely explain to her that no one but me was authorized to purchase
such good and she immediately told me that my manager had told her he was the
authorized buyer which I know it could not be true since we have been working
together for 6 years and questioned in depth about his conversation with her; I
mean word by word. Stacey proceeded to
tell me that she had a recording were my manager says he is the authorized
buyer?! I thought it was interesting
that she had a recording of such conversation and I asked if she had warned my
manager that the conversation was being recorded because it is illegal to do so
without the consent of all the parties involved and she said yes, I told him. At this point and to finish a senseless
argument, I told her that if she played the recording and my manager had said
he was the authorized buyer I would fire him and paid for the paper. She produced the recording within a couple of
minutes and I could hear my manager saying our address and But Im not
authorized to purchase anything, so do not put my name on the invoice incidentally,
there was never mention that the conversation was being recorder. Stacey told me after she played the tape that
Her attorney told her the tape would stand in court I laughed and, again,
found interesting that she had already consulted with her attorney about such
conversation since the invoice in question was only 2 months old. Stacey again raised her voice and at this
point I told her that she should learn to do business ethically and legally and
hung up on her. If she sends me a
pre-paid return label, I will return the merchandise. I do see why we need to pay to return this
material.
This whole incident bothered
me so I began to investigate and this is what I found out:
The labor law, at least in
California, states that the seller must insure that the order came from the
authorized buyer for the company and this is the reason why Stacey was so hot
about convincing me that my manager had said he was the authorized buyer and
this is the reason for the recording and the manipulative talk.
Train your managers and
use POs because there are plenty of imbeciles out there running similar scams.
I hope you found this posting helpful and
amusing.
