Complaint Review: Rosenthal Stein and Associates - Atlanta Georgia

I really appreciate this information!  I will be calling the secretary of state today to file a complaint regarding this.  I will also be contacting a lawyers office to get assistance with this matter.  This situation with this company is getting out of control.

DO NOT call this "person". I checked to see if this collection agency had a surety bond in Texas and they DO not.  Therefore they are violating Section 392.101 of the Texas Finance Code prohibits a third-party debt collector or credit bureau from engaging in debt collection in Texas unless the third-party debt collector or credit bureau has obtained a surety bond and filed a copy of the bond with the Office of the Secretary of State.

Therefore file a report with the Texas Secretary and keep a record of all calls.  You can also contact a Consumer Lawyer in Dallas to find out about your rights!  Good luck to all those who are being harassed by these low life scumbags.

My name is Chris Warren, and I am now being harassed by RSA.  I have received calls from a Mr. Neil, who claims to represent the RSA firm.  I have received 6 calls from this man today (4/11/12) alone.  He told me that he would have "Agents" come to my place of residence, my job, or anywhere I was at to collect the money from me if he had to.  As I live in the state of Texas, trespassing isn't tolerated and I will file a report if any "Agents" come to my home. 

Next, this agent apparently doesn't know anything about his job as he conducted a phone call with a friend of mine who answered my phone while I was trying to reach out to any contacts I had to raise the money that I was informed I better come up with by Mr. Neal. He proceeded to give her information regarding me without any prior approval to give out my information to anyone.  I'm not stupid, and I'm not a lawyer, but I do know what confidentiality laws are and I know mine were violated on a "Recorded" line.  I also have the recordings from my cell phone because of his rude attitude.  All the information that he gave to my friend didn't pertain to me, and this may not even be my debt. 

I will be calling S. Williams regarding this particular matter, but the level of professionalism that was shown to me and apparently everyone else proves that the quality of the people hired by this company is not the "BEST".  The scare tactics don't work when people know their rights.  Apparently these agents don't know them either.

In regards to the original complaint, if you would like to contact me personally to resolve a complaint, I would be more than happy to speak with you and work out any issues or discrepancies you may have. Call me at 1-800-818-1790 ext. 1000 and I will gladly attempt to assist you with any and all complaints or issues.

Kindly,

Sharisse Williams

***This is the obvious rambling of a disgruntled ex-employee.While I am sorry that your employment at RSA was terminated so abruptly, attacking me and my company with such absolutely false, sophomoric and personal insults and lies is unprofessional and unethical.

To accuse me falsely and speak the way you speak is not only untrue; it shows your character or lack thereof. The employees at RSA are some of the BEST employees that I have had the pleasure of working with. We take pride in in being a legitimate and ethical debt collections firm and we strive to meet and exceed all FDCPA rules.

For this particular ex-employee, who continues to post false and defamatory accusations, we are seeking legal action in regards to a defamation of character case.

We have never intentionally charged more than authorized for any debt owed. We collect debts that are owed and we expect our employees to follow all FDCPA rules. When they do not, we take it seriously and handle these issues as any reputable collections agency would.

The above rebuttal is erroneous and unethical. It is truly easy to sit behind a computer and say anything you can make up to bash my company. We are a recovery agency and as such, we do not make friends when we fire people or even when we collect legitimate debts that are owed.

This is the obvious rambling of a disgruntled ex-employee. That is a clear indication that this report is falsified bashing in an attempt to get even and nothing more. Thank you for listening to both sides.

In regards to the original complaint, if you would like to contact me personally to resolve a complaint, I would be more than happy to speak with you and work out any issues or discrepancies you may have. Call me at 1-800-818-1970 ext. 1000 and I will gladly attempt to assist you with any and all complaints or issues.

S. Williams

we tell people that we have ATTORNEYS THAT WORK IN THE OFFICE WHICH IS NOT TRUE SHARISEE SO IS THAT A LIE ALSO.. SO WHY DO WE TELL PEOPLE THAT WE HAVE ATTORNEYS THAT WORK IN OUR OFFICE AT 1800 ROSWELL RD.MARIETTA,GA THATS WHERE WE CALL YOU GUYS FROM AND GIVE YALL FAKE ADDRESS LIKE ON HOWELL MILL ROAD LIKE REALLY.TOTAL CALL CENTER TO SCAM PEOPLE AND MARK ARROYO IS WHO RUNS SEPERATE CHARGES ON YOUR CREDIT CARD STATEMENT THATS WHY YOU SEE SEPERATE AMOUNTS ONE IS THE REAL AMOUNT FOR WHAT THEY SAY YOU OWE AND THE NEXT IS A MOUNT THEY CHARGE FOR THERE SELF SO THEY CAN RUN UNDER BILLING TREE WITH A 5% FEE TO RUN CREDIT CARD PAYMENTS NO ONE CHARGES THAT AND ITS ILLEGAL TO DO SHARISEE WILLIAMS STOP LYING TO THESE PEOPLE YOU WILL BE JUDGED BY GOD PLAYING AS A MINISTER AND WANNA BE GAY.WOW NO one can trust you lady all you care about is Money.start spending time with your Kids instead of Drinking and Partying at the Job..OH DID YOU TELL THEM YOU WAS A CRACK HEAD OTHER WORDS ON DRUGS.WOW.

Well I just experienced a similar situation with this RSA and while Agent Brown didn't transfer me she sure did hang up on me when I tried to get information about why she had called a relatives number with a bogus story looking for a child. She was quite indignant that I give her information before she gave me information. REALLY AGENT BROWN - was I born yesterday? I am going to give you information, on the phone, to a complete stranger?

The message they left made the person believe they were a law firm. LIARS LIARS. You run no reputable company - LIARS.

Dear RSA,

In response to your statement that this "Agent" has been fired, you may want to check your employee files and payroll files, as Agent Anderson reached me yesterday; unless of  course, this is a phony handle to alleviate your agents from any accountability for the disrespect your company exhibits to the general public.  I was threatened with prosecution and a "1020", which, in APCO 10 signals means "location", and in the finance world means just a basic form to obtain and gather information.  This company is pathetic.  Throwing out these threats is really counterproductive.  How are you going to make money and satisfy your client if the person that you need the money from is sitting in jail?  How are you going to give people a hard time over wanting a payment plan?  Wouldn't it be smarter to get a little bit of something instead of a whole lot of nothing?  Scare tactics don't work.  And nor do lies.  Your agents lie and so have you.  I hope your clients are aware.  If not, they are now.

Rosenthal, Stein and associates are still doing the same thing and have been harassing me for three straight months, I told them I filed bankruptcy and they have refused to listen or contact my attorney who stated it is illegal for them to harass anyone after they are given bankruptcy information but the continue to harass me so that so called head of rsa is a liar when they say people have been fired because I have been contacted by agent jackson and hall who are never available and the receptionist lies and hangs up on those who call.

Rosenthal, Stein and Associates pride ourselves on excellent consumer relations...Therefore, this particular agent is no longer with this firm...

We serve over 1000 consumers dailydo apologize if our customer service was not up to standards in this particular situation....

If you need to contact us in regards for any reason...please feel free to contact Sharisse Williams, President @ 800-818-1790 Ext 1000...

Thanks,

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