- Report: #1169157
Complaint Review: S & J Engines - Spokane Washington
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S & J Engines
1023 N. Monroe Spokane, 99201 Washington, USA
Phone:
800-942-7800
Web:
www.sandjengines.com
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S & J Engines Ongoing fight with S&J engines Spokane Washington
I am a sole proprietor installation/repair shop. Am having similar issues as others on this site with warrantee and quality issues. First engine I got from them had knock and low oil pressure. Had to pull it out to find out why. Tore it apart and did a forensic on it. Basically, it did not fit the qualification of Remanufactured. Numerous used surfaces, a number of them specifically not covered in their warrantee should they fail. They sent me a second one, as there was a cylinder/piston failure going on also, along with the undertorqued main bearings. Got second engine, had fitment issues, decided to try to build one out of both. Took second one apart for inspection, and it had similar issues. Neither of these engines were built to last. I have contacted the attorney general, their respnse is that I now have two of their engines and only paid for one. They want both of them back, refunding me my initial cost plus freight to ship them. Too late for that. I am breaking in an engine I built out of both and it seems to be doing well. If I sent them back, I would be left without a core to work with. These folks have tried everything to blow off my concerns. I am in the middle of this, lost my summer dealing with substandard workmanship, and not sure where it will go next. The attention to detail is not present here, which is most important when building a complicated assembly of this nature. Poor cleanliness, used surfaces, poor torqueing management, poor customer relations. I have many hours working with what I have on hand, and building one right. I know how to do that. My concern now is that I will end up in legal trouble with them for something theyt caused in the first place. I also have concern for others that have experienced the same grief, as I see they are out there. I really don't knwo what I am dealing with, but it isn't right. I run a business also, and I have to make things right, so try to do it right the first time, not depend on a warrantee so full of loopholes it would take a lawyer to decipher. This is a mess just trying to put a new engine in my van. Some consolation is that it was not one of my customer's vehicles!
1 Updates & Rebuttals
ira
butler,Pennsylvania,
USA
s&j engines
#2REBUTTAL Owner of company
Tue, May 16, 2017
do not purchase engines from this company
they do not stand by there warranty
excuses for all problems with engines
there warranty is corrupted
they will pay for nothing for warranty
always a error that part was not sent back
no picture of part
installer did not perform work as required
not torqued proper
they did not receive the warranty card
section ?????? does not cover that item on engine
you did not change the oil
wrong oil filter
it goes on and on and on and on and on
there warranty is suppose to be 7 years or 100,000 mile
yeh! right
we had trouble with in 1,000 miles of install of there rebuilt engine
would not cover 1,300.00 in repairs section ?????? does not cover
you did not send back the parts and bolts and no pictures
next head gasket blows
are your lead inserts in the head and crank case melted
if they are melted we will not cover engine repair
they where not melted
they say they will pay for new head and mechanic bill
had motor repaired 2,700.00 sent head gasket back
2 months later i receive letter that section ??? will not cover under warranty
head gasket was analyzed and cause of problems was intake leak or timing was wrong and motor was running at temperture
of 3,000-5,000 degrees
and again excuses,according to section ?? we will not pay for repair
they have in there ad and web site things you want to here about and sounds good so you buy there engines
like we will pay up to 850.00 labor to repair our engines and free parts
7 year warranty 100,000 mile
i will never ever purchase another motor from this fly by night company
and advise other people not to either
