- Report: #634434
Complaint Review: Saltgrass - McKinney Texas
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Author Confirmed
Why?
Saltgrass
2801 Craig Dr. McKinney, 775071 Texas, United States of America
Phone:
972-529-2200
Web:
http://saltgrass.com
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Business Rating:
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Saltgrass Laundrey's Terrible Food and Service McKinney, Texas
Don't leave to smoke a cigarette nless you want to return with your food boxed up. I didn't even get to take a bite out of my dinner. Instead, I return and find my food THROWN IN A STYROFOAM BOX!! I left my credit card on the table because I pulled it out of my wallet earlier. SHE RAN MY CREDIT CARD without my authorization and had my GUEST sign the TAB!! To top it all off, the steak was cooked medium WELL, NOT MEDIUM RARE!! (I didn't find out about this until after I got home. I was just in AWE at the audacity of the waitress to to box MY food and run MY credit card and give the tab to MY GUEST!
Long story short, I spoke with three managers. The first one said it was my fault for get this.... "leaving the table with my credit card sitting there". Well, it's not my fault this is a NON-SMOKING RESTAURANT! Two more called me and no one offered to make it right. Yes, they apologized but no one seemed to care that the steak was overcooked, my credit card was used without my authorization and I left the place frustrated and HUNGRY.
I've NEVER experienced this kind of service anywhere. I typically go to Fogo De Chao or Master's Grill for steak. I'll NEVER AGAIN return to Saltgrass.
Long story short, I spoke with three managers. The first one said it was my fault for get this.... "leaving the table with my credit card sitting there". Well, it's not my fault this is a NON-SMOKING RESTAURANT! Two more called me and no one offered to make it right. Yes, they apologized but no one seemed to care that the steak was overcooked, my credit card was used without my authorization and I left the place frustrated and HUNGRY.
I've NEVER experienced this kind of service anywhere. I typically go to Fogo De Chao or Master's Grill for steak. I'll NEVER AGAIN return to Saltgrass.
3 Updates & Rebuttals
Helene
Elgin,Illinois,
U.S.A.
How Stupid Can You Get
#2Consumer Comment
Sun, September 19, 2010
Maybe you need to stop smoking cigarettes so you can take care of business.
Leave your credit card unattended on a restaurant table in the Dallas-Fort Worth Metroplex????? You really must want it stolen. Don't you know about the wait staff and busboys who carry the little scanners that they can conceal in their hand or apron pockey ans, etc. and they can run your credit card through it and steal all of your credit information, including your identity??? And after work, some guy will download that information and auction it off to international criminals, terrorists, undesireables using the world wide web?????
How incredibly stupid and naive a thing to do. It is like tossing your purse into South Dallas on Saturday night!
Nobody in their right mind leave their money out where anybody can grab it. There are guys in South Dallas and in Oak Cliff who would have every cent on that credit card maxed out before you even knew it was gone,
Nobody does that -- and I doubt if you did either.
Sounds like to me you felt that your credit card might be declined and you might have been scamming so that you could eat steak for free. Times are hard.
This whole story, from front to back , sounds like a yuppie scam or something a Jerry Springer guest would concoct.
Chris
Houston,Texas,
U.S.A.
Fake report?
#3Author of original report
Wed, August 25, 2010
Well, I wish you would make up your mind. Is this a fake report or am I just looking for anyone to be mad at? It sounds to me like you are a representative of Saltgrass but just like your service, you post as a "consumer" instead of just doing what you are supposed to do.
Nice try, but it's not going to fly around here.
Robert
Irvine,California,
U.S.A.
Fake Report?
#4Consumer Comment
Wed, August 25, 2010
Seriously this has to be fake. You have your credit card on the table and leave to go smoke. Seems like if you want to get upset at anyone..perhaps you should get mad at your guest.
After all your guest could have said that you would be back and don't box it up. Your guest could have stopped the waitress from taking your Credit Card. Your guest did not have to sign the receipt.
As for the steak, it is very possible due to the length of time it could go from Medium-Rare to Medium, after all the steak is hot and continues to "cook" for a while. Now if you wanted to make it more of an issue you should have said that it went from Medium-Rare to Well-Done.
This report makes it sound like you are just promoting another business.
