Report: #237379

Complaint Review: Sam's Club - Bentonville Arkansas

1 Updates & Rebuttals

Reported By:

- Chambersburg, Pennsylvania,

Submitted:

Updated:

Author Confirmed

Why?

Sam's Club

608 Southwest 8th Street Bentonville, 72716 Arkansas, U.S.A.

Web:

N/A

Categories:

Buying Clubs

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Sam's Club Failed to fix defective TV equipment Bentonville Arkansas

*Consumer Suggestion: consumer suggestion

Purchased a Vizio L30 TV from Sam's for $1,298.00. Remote control quit working. Sam's "repaired" it (said poorly soldered connections), lasted 2 months and quit again. Sam's has promised 6 times to repair it again but never does. Wrote letter to Sam's in January - they don't bother to reply!!!

Purchased a new remote control from Radio Shack but need the proper code to program it. Vizio CANNOT come up with the code that will work with their TV.

So, I'm stuck with a $1300 TV that you have to get up and press a little button every time you want to change the volume or channel - just try going from channel 2 to channel 75 ( 73 presses of the channel button).

Don't buy a Vizio TV and don't buy any TV from Sam's Club.

Robert

Chambersburg, Pennsylvania
U.S.A.

Click Here to read other Ripoff Reports on Sam's Club

1 Updates & Rebuttals

Mike

McAllen,
California,
U.S.A.

consumer suggestion

#2Consumer Suggestion

Wed, January 16, 2008

That's why I always purchase extended warranties with expensive electronic equipment, especially TV's. I would try returning the remote to Vizio's consumer department and asking for a replacement. At this point you should deal directly with the manufacturer, not Sam's Club. It sounds like it could be a defective remote. Manufacturer's warranties often cover such defects.

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