- Report: #1326256
Complaint Review: Sandals Grand Antigua - St. John's Nationwide
Reported By:
NoahKirk -
White Sulphur Springs, West Virginia, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Sandals Grand Antigua
PO Box 147 Dickenson Bay St. John's, Nationwide, Antigua and Barbuda
Phone:
268-484-0100
Web:
www.sandals.com
Categories:
Business Rating:
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Sandals Grand Antigua Unique Vacations Harassment, Abuse, lying, condoning deviant behavior, St. John's Nationwide
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My vacation with Sandals was absolutely horrible! From 2 weeks before we left til the time we left early, there were so many mistakes and problems. I only wish to discuss the major issue at hand. Me and my wife was spending our 2nd Anniversary at the Sandals Grand Antigua resort. We have spent our last 3 vacations at a Sandals resort and we have absolutely loved it! But this one was very different. And very SCARY! On our third night at the property, at approximately 12:30am my wife whispered into my ear "this man is being very rude and making vulgar comments to me." I looked at this middle aged man and decided he was drunk and rude, but not dangerous. About 20 minutes goes by, and I am outside having a cigarette. My wife texts me frantically saying "Please hurry back, his man is being super aggressive. I have a bartender standing with me until you get Back." Upon my return, I asked what happened, she said, "he asked if we were 'open' and that I should come to his room, because I would do amazing things to you." Your husband doesn't deserve you, I like to come to couples resorts and sleep with married women, whose husbands don't screw them good. Totally out of line, sexually charged, vulgar statements. I tell the bartender thank you, and inform him to keep an eye on this gentleman. I then walk over to a couple that we had made friends with.
While my back is turned, the man walks up behind my wife and says, " I see....you are trying to screw a black man tonight." I grab her hand and immediately return to the bar to inform the employees that this man is harassing my wife and she doesn't feel safe anymore. They write it down and promise to report to security. About 10 minutes later my wife needs to use the restroom. I tell her to walk directly to the bathroom and right back to me. No stopping, and go quickly. About 30 seconds after she leaves, I see this creep walking towards the bathrooms. I quickly follow. As I walk through the hallway, I see him walk directly into the women's bathroom! I run, full sprint after him! He is in the bathroom, with the door shut behind him by the time I get there. I throw the door open, yell at him and drag him out of the bathroom by his shirt. I get him back into the bar and tackle him to the ground. The employees pull me off and separate us. I continue to yell that he was stalking the women's bathroom. He was quietly standing in front of the stall my wife was in, waiting for her to come out.
I am LIVID! The man smiles and makes rude gestures and comments toward my wife. He then leaves the bar before security could arrive. No one knew this man or his name. He was not with a significant other or anyone else for that matter. He is a single man creeping around a couples only resort. The following day I speak with the General Manager of the property, Mr. G. I tell him that he needs to find this man, before something happens. Before he attempts this with another female. He promises me that they will investigate and review the security footage. All day goes by and still no word on the matter. At 9pm the next night, me and my wife are walking to dinner. We pass a group of 3 people and I recognize that one of them is the man from the night before. I immediately turn around and he looks at us and yells for everyone to hear "That's the b* who was f*g 3 black men in the bathroom!" I quickly advance toward him and his male friend and him surround me. I step back and yell for help. A groundskeeper walks over and I tell him what's happening. All the while, this man is cussing my wife, repeating the same racist statements and laughing. We walk quickly to the front desk and ask for security. When they arrive, they take me and my wife into a back room and let this creep continue on to dinner. They wouldn't stop him, or detain him. They acted like we were the ones causing the trouble. I lose my temper and storm out of the room to look for this guy. Security comes after me and makes me go to my room.
It's obvious to me now that they have no intention on doing anything. It's been almost 24 hours and this predator is still roaming the resort drinking and having a blast. While in my room I contact the Antiguan police. After 45 minutes they arrive on property in street clothes with no official identification. I really question if they were actual police officers. They ask me vague questions, and then leave. No investigation, no looking for the other man, NOTHING! He is now probably drunk and harassing another married woman. Me and my wife stay in our room and a security officer is posted at our door and was instructed not to let us out onto property! We are essentially confined to our rooms! They do not want us to inform other guests of the situation. But, we have already talked to 8 different witnesses from the night before, that have cooberated our story. The following morning we tell the GM that we want a flight out of Antigua immediately. We do not feel safe at this resort. All the while a security guard is stationed at our door with instructions not to let us out into the resort.
The police never returned to conduct an investigation, like they said they would. The GM then bring us a paper to refund us our money. It is a waiver that releases Sandals from all wrongdoing and a confidentiality agreement that states we cannot speak of what has happened. I refuse to sign it and he will not refund us our money. We spent over $5,000.00 dollars on this vacation, not to mention tips, and other costs associated with our trip. All they cared about was shutting us up and not disturbing other guests. This creep is still roaming the resort and we are now back in the US, feeling violated and ripped off. We will not be hushed. People need to know that we were treated as though it was our fault. My wife was very nearly SEXUALLY ASSAULtED at this resort! If I had not seen him go into the bathroom, he could have raped or murdered her! Please, do not give Sandals your money, and do not risk your well being. They will not protect you.
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