- Report: #223633
Complaint Review: Saturn Of Toledo - Frank Kistler - Toledo Ohio
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Saturn Of Toledo - Frank Kistler
Central Ave Toledo, Ohio, U.S.A.
Phone:
419-841-9070
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Saturn Of Toledo - Frank Kistler Owner Frank Kistler DOES NOT STAND BEHIND HIS PRODUCTS ripoff Toledo Ohio
I purchased a brand new Saturn Vue in 2003 with no miles on it. In 2006 my engine went out as well as my transmission. Saturn was using VTI transmissions in their vehicles and they were having probelms with them. I never received notification of the problems with the transmissions.
When my engine went out I had to pay $2,065 out of my pocket to have it replaced. I was told by the mechanic that the reason the engine went out is because the transmission is "junk". I contacted Saturn of Toledo and they told me to bring the car in to have the transmission looked at. Leon, the service manager, told me that the transmission was fine.
Later that day my car broke down. I had it towed to Saturn of Toledo and they looked at it again. Then they changed their minds and decided to tell me that they are having problems with these VTI transmissions and they extended the warranty to 75k miles. I never recieved any notification of this at at all.
I brought my car in to have the transmission replaced. I picked up my car after the repair confident that my car would be running properly. I got half way home and my car broke down in the middle of a very busy street. I had it towed back to Saturn of Toledo. The service manager, Leon, told me that they forgot to do something when putting the transmission back in. But he fixed it right this time and everything would be fine.
Since this has happened I contacted two reputable auto shops in the Toledo area and they have told me the same thing, yes a transmission that is not working correctly will cause an engine to go out. I contacted Saturn Corp. and filed a complaint asking for my $2,065 back to cover the cost of the engine. They contacted Leon at Saturn of Toledo to verify and he told them that my engine didnt go out because of the transmission.
HE LIED! Therefore, I was denied a refund. Very recently I met with FRANK KISTLER, the owner of the Saturn dealerhship. He was rude and has no regard for his customers. I was good enough in 2003 when I spent $23,000 on a car there. But when I went there to discuss the problems with his service team he did not want to hear anything I had to say. He told me that I was being unreasonable and he insulted me. He wanted to sell me a new car and when I refused he wasnt hearing anything else.
This man owns a car dealership and doesnt care about his customers. He only cares about making money. He was telling me I was "wasting his time". He isnt "going to do anything for me". DO NOT PURCHASE A VEHICLE FROM THIS SCUM BAG! HE DOES NOT CARE ABOUT ANYTHING BUT HIMSELF AND DOES NOT STAND BEHIND THE PRODUCT HE IS SELLING. DO NOT BUY A SATURN VUE WITH A VTI TRANSMISSON. THEY ARE JUNK AND WILL GO OUT.
J
oregon, Ohio
U.S.A.
When my engine went out I had to pay $2,065 out of my pocket to have it replaced. I was told by the mechanic that the reason the engine went out is because the transmission is "junk". I contacted Saturn of Toledo and they told me to bring the car in to have the transmission looked at. Leon, the service manager, told me that the transmission was fine.
Later that day my car broke down. I had it towed to Saturn of Toledo and they looked at it again. Then they changed their minds and decided to tell me that they are having problems with these VTI transmissions and they extended the warranty to 75k miles. I never recieved any notification of this at at all.
I brought my car in to have the transmission replaced. I picked up my car after the repair confident that my car would be running properly. I got half way home and my car broke down in the middle of a very busy street. I had it towed back to Saturn of Toledo. The service manager, Leon, told me that they forgot to do something when putting the transmission back in. But he fixed it right this time and everything would be fine.
Since this has happened I contacted two reputable auto shops in the Toledo area and they have told me the same thing, yes a transmission that is not working correctly will cause an engine to go out. I contacted Saturn Corp. and filed a complaint asking for my $2,065 back to cover the cost of the engine. They contacted Leon at Saturn of Toledo to verify and he told them that my engine didnt go out because of the transmission.
HE LIED! Therefore, I was denied a refund. Very recently I met with FRANK KISTLER, the owner of the Saturn dealerhship. He was rude and has no regard for his customers. I was good enough in 2003 when I spent $23,000 on a car there. But when I went there to discuss the problems with his service team he did not want to hear anything I had to say. He told me that I was being unreasonable and he insulted me. He wanted to sell me a new car and when I refused he wasnt hearing anything else.
This man owns a car dealership and doesnt care about his customers. He only cares about making money. He was telling me I was "wasting his time". He isnt "going to do anything for me". DO NOT PURCHASE A VEHICLE FROM THIS SCUM BAG! HE DOES NOT CARE ABOUT ANYTHING BUT HIMSELF AND DOES NOT STAND BEHIND THE PRODUCT HE IS SELLING. DO NOT BUY A SATURN VUE WITH A VTI TRANSMISSON. THEY ARE JUNK AND WILL GO OUT.
J
oregon, Ohio
U.S.A.
3 Updates & Rebuttals
Selene
Staten Island,New York,
U.S.A.
Don't Let Saturn Get Away with This
#2Consumer Comment
Tue, December 05, 2006
I have a problem with my Saturn that I posted under yours. I strongly suggest that you first contact the corporate "area manager" at Saturn in Tennessee. Should that get you nowhere, which is where it got me - For a few bucks - make Saturn Corporation and your dealer spend several hours at your local small claims court. I am hoping to receive satisfaction there one way or another. Meaning - Let them fly some moron to N.Y.C. everytime the court meets as it will almost never be heard the same night. Let them pay to have their lawyer sit there until a JUDGE hears your case. Your odds are better with a JUDGE then with the miserable SATURN PEOPLE. Good Luck
Alan
Minneapolis,Minnesota,
U.S.A.
Saturns are junk
#3Consumer Comment
Mon, December 04, 2006
I owned a 93 SW-2 wagon and it was total crap. I made sure I got rid of it before the warranty ran out. The public also knows they are crap and that is why they don't hold up on resale value, which makes a Saturn a very expensive car. Not to mention having to spend monies to put engines and trannys in. I would get rid of this money pit, and never buy another GM car. Go and buy a Honda, or Toyota and you will never look back.
Alan
Minneapolis,Minnesota,
U.S.A.
Saturns are junk
#4Consumer Comment
Mon, December 04, 2006
I owned a 93 SW-2 wagon and it was total crap. I made sure I got rid of it before the warranty ran out. The public also knows they are crap and that is why they don't hold up on resale value, which makes a Saturn a very expensive car. Not to mention having to spend monies to put engines and trannys in. I would get rid of this money pit, and never buy another GM car. Go and buy a Honda, or Toyota and you will never look back.
