- Report: #1290693
Complaint Review: Sears Vacations - Nationwide
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Author Not Confirmed
Why?
Sears Vacations
Nationwide, USA
Phone:
8557914981
Web:
https://www.searsvacations.com/terms?v2_term_type_id=3
Categories:
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Sears Vacations Sears Direct Access Deceptive practices without full disclosure Nationwide
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Stay away from this company at all cost. Run don't walk
We went in and signed up without actually googling the company because obviously you have to sign up after the presentation. The man you sat with us "Ali" at the Marriott in Uniondale said we had 30 days to cancel and to my surprise since I didn't see the cancellation term on the contract itself, I googled it and learned that it was 10 days providing you faxed/mailed/called them which I did just within that 10 day window. So after faxing and writing to them which they received I made the call today and surprise, surprise - even if the link below says subscriptions can be cancelled within 10 days, the lady on the phone said cancellation period was actually 3 days so she cannot cancel the membership. Needless to say they won't get anything else from me so they can gladly take their membership and stuff it.
https://www.searsvacations.com/terms?v2_term_type_id=3
The program itself is full of baloney.. They give you so called free vacation certificate but what they don't tell you is that the resorts you can select are limited. I specifically asked the guy at the Marriott whether there was a limit on the places or resort availability when we were there. He said if I can see it on any other site, I should be able to see it on their site. LIES.
I perused the site and found that I couldn't get to select 1 resort I actually wanted to visit within the US. It appears most of their savings to make this worth the membership fee is assigned to the resorts outside of the US meaning the amount you may have to spend on airfare especially if you have a family will surely outweigh the benefit of this program.
Secondly they provide you with credits to use towards helping reduce the retail price of your resort/hotel, but wait... They also limit the number of credits you can use for each reservation... If you provide the customer with 6000 credits, they should be able to use it as they see fit. One potential reservation limited the # of points I could use to 115 pts. That was a 11% savings across the booking... I could get that at any other travel site or directly with the hotel itself.
Please do your research or better yet... listen to me.
