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  • Report:  #651696

Complaint Review: Sears - Citrus Heights California

Reported By:
Steve R - Sacramento, California, United States of America
Submitted:
Updated:

Sears
5900 Sunrise Mall Citrus Heights, 95610 California, United States of America
Phone:
916-536-5300
Web:
Tell us has your experience with this business or person been good? What's this?

In Jan 2007, I purchased a very high end Energy Star rated Kenmore Elite refrigerator from Sears. This fridge was made by LG Corp, model # 795-77562600. Sometime after that, I was notified that this refrigerator was not an Energy Star fridge at all, and that LG/Sears would send someone out to modify it to make it more energy efficient, and they would send me a check for $75, and then every year for the life of the fridge (14 years they determined), I would receive a check for the difference in what it was costing me to run, and what it supposed to cost me, based on their total lie of their self rated energy rating - since they were not actually an Energy Star appliance. I was very unhappy with this - I purposely always buy Energy Star appliances to help save money. I do not want non Energy Star appliances. This is fraud that they were selling these fridges as Energy Star appliances when they were not.



To top it off, this fridge has lots of problems, the drawer guide broke, a plastic piece on the door broke. The door seal is ripping. And since they modified it to be more energy efficient, the crisper drawers freeze our food. Out ice maker has broken, Sears has been out three times, charged me a bunch of money, and it still won't make ice. I am still currently trying to get the ice maker fixed.



If you Google this fridge, everyone else is having the same issues. This refrigerator cost $2,541, and is the biggest piece of junk I've ever seen, and it was fraud that they ever sold it to me in the first place.



I've contacted Sears many times about the Energy Star rating, and told them I wanted my money back. They told me they could give me 20% off a new fridge. So I just spent $2541, and they want me to come back and spend a bunch more money with them. They basically won't do anything. LG never even sent me the my $75. I recently contacted them again an complained about the fridge, the only thing they'll do is their one deal (modify the fridge, $75, and yearly check for $3-4 after that). I told them I didn't get the money, and they just sent me a check for $70.65. That was to cover the original $75, plus two years of the $3-4 fee. So it should have been more than $80 from what I was told. Cashing the check releases LG and Sears from any further action on my part.



Basically I want out of this. I'd like my money back ($2541 with taxes), and I will give this fridge back to Sears. I am greatly saddened that Sears doesn't want anything to do with the issues, they don't care that they sold a piece of junk LG refrigerator with a fraudulent Energy Star rating. I will never buy an LG appliance ever again. The Sears repair guy (or non repair guy in this case) told me all Kenmore appliances will soon be made by LG - that's very sad.



1 Updates & Rebuttals

Steve

Mesa,
Arizona,
USA
Don't cash their checks !

#2Consumer Suggestion

Fri, July 08, 2011

I  am in the same situation:  bought  $ 2,300.-  + tax   "top of the line"   french door refrigerator  trusting the     energy  star  label  and  learned through the internet  that  this  was  a  scam.

I  would  not  have  purchased  this  thing  on  first  place   and  their  $ 9,-  checks  don't  make it  right.   actually  I  don't  even  believe  that  this  annual  compensation  makes  up  for  the additional  energy  that  i   have  to  pay  for.   I  live  in  Arizona  and  the  additional  heat  that  this  monster  blows  out   heats  my  house  up  even  more  during  the  summer  time.   that  means:   additional  time  that  the  A/C  compressor  has  to  run  to  pump  the  heat  that  the  refrigerator  creates  out  of  my  house.   During  the  winter  time  it  is  nice  and  warm  inside  my  house  even  without  turning  the  heater  on  -   the  refrigerator alone  produces  enough  heat.   During  summer  my  bill  is  around  $ 280,-  a  month.   I  just  learned  that  the  LG  refrigerators in  question  use  two  heaters  that  are  needed  to  operate  the  icemaker  that  is  not  inside  the  freezer  like  in  ordinary  refrigerators.   these  heaters  are  constantly  on,  even if  the  icemaker is  not  producing any  ice,   consuming  a  large  amount  of  energy.  These  heaters  were  disabled  for  the  test,  totally  unrealistic,  since  you  would  have  to  disable  your  icemaker  as  well  all  year  long  to  get  the  result  that  they  advertised.

These  checks  are  a  joke -  their  only  purpose  is  to  get  you  to  sign  that  you  are  giving  up  any  potential  claim  against  them.  actually  you  agree  to settle  for  the  amount  of  $ 9,-  if  you  sign.   I  was  hoping  for   a  class  action  lawsuit  and  now  my  prayers  have  come  true:  There is  a  pending  class  action  lawsuit  in  the  State  of  New  Jersey,  initiated  by   Robert  Walsh.  Just  go  ahead  and  join  !

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