- Report: #651696
Complaint Review: Sears - Citrus Heights California
Reported By:
Steve R -
Sacramento, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sears
5900 Sunrise Mall Citrus Heights, 95610 California, United States of America
Phone:
916-536-5300
Web:
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Sears LG Corp Fraud, selling Energy Star LG high end refrigerators Citrus Heights, California
In Jan 2007, I purchased a very high end Energy Star rated Kenmore Elite refrigerator from Sears. This fridge was made by LG Corp, model # 795-77562600. Sometime after that, I was notified that this refrigerator was not an Energy Star fridge at all, and that LG/Sears would send someone out to modify it to make it more energy efficient, and they would send me a check for $75, and then every year for the life of the fridge (14 years they determined), I would receive a check for the difference in what it was costing me to run, and what it supposed to cost me, based on their total lie of their self rated energy rating - since they were not actually an Energy Star appliance. I was very unhappy with this - I purposely always buy Energy Star appliances to help save money. I do not want non Energy Star appliances. This is fraud that they were selling these fridges as Energy Star appliances when they were not.
To top it off, this fridge has lots of problems, the drawer guide broke, a plastic piece on the door broke. The door seal is ripping. And since they modified it to be more energy efficient, the crisper drawers freeze our food. Out ice maker has broken, Sears has been out three times, charged me a bunch of money, and it still won't make ice. I am still currently trying to get the ice maker fixed.
If you Google this fridge, everyone else is having the same issues. This refrigerator cost $2,541, and is the biggest piece of junk I've ever seen, and it was fraud that they ever sold it to me in the first place.
I've contacted Sears many times about the Energy Star rating, and told them I wanted my money back. They told me they could give me 20% off a new fridge. So I just spent $2541, and they want me to come back and spend a bunch more money with them. They basically won't do anything. LG never even sent me the my $75. I recently contacted them again an complained about the fridge, the only thing they'll do is their one deal (modify the fridge, $75, and yearly check for $3-4 after that). I told them I didn't get the money, and they just sent me a check for $70.65. That was to cover the original $75, plus two years of the $3-4 fee. So it should have been more than $80 from what I was told. Cashing the check releases LG and Sears from any further action on my part.
Basically I want out of this. I'd like my money back ($2541 with taxes), and I will give this fridge back to Sears. I am greatly saddened that Sears doesn't want anything to do with the issues, they don't care that they sold a piece of junk LG refrigerator with a fraudulent Energy Star rating. I will never buy an LG appliance ever again. The Sears repair guy (or non repair guy in this case) told me all Kenmore appliances will soon be made by LG - that's very sad.
1 Updates & Rebuttals
Steve
Mesa,Arizona,
USA
Don't cash their checks !
#2Consumer Suggestion
Fri, July 08, 2011
I am in the same situation: bought $ 2,300.- + tax "top of the line" french door refrigerator trusting the energy star label and learned through the internet that this was a scam.
I would not have purchased this thing on first place and their $ 9,- checks don't make it right. actually I don't even believe that this annual compensation makes up for the additional energy that i have to pay for. I live in Arizona and the additional heat that this monster blows out heats my house up even more during the summer time. that means: additional time that the A/C compressor has to run to pump the heat that the refrigerator creates out of my house. During the winter time it is nice and warm inside my house even without turning the heater on - the refrigerator alone produces enough heat. During summer my bill is around $ 280,- a month. I just learned that the LG refrigerators in question use two heaters that are needed to operate the icemaker that is not inside the freezer like in ordinary refrigerators. these heaters are constantly on, even if the icemaker is not producing any ice, consuming a large amount of energy. These heaters were disabled for the test, totally unrealistic, since you would have to disable your icemaker as well all year long to get the result that they advertised.
These checks are a joke - their only purpose is to get you to sign that you are giving up any potential claim against them. actually you agree to settle for the amount of $ 9,- if you sign. I was hoping for a class action lawsuit and now my prayers have come true: There is a pending class action lawsuit in the State of New Jersey, initiated by Robert Walsh. Just go ahead and join !
