- Report: #993678
Complaint Review: sears/kmart online - Internet
Reported By:
Andrea -
Buffalo, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
sears/kmart online
Internet, United States of America
Phone:
Web:
searscustomerservice.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
sears/kmart online sears /kmart online 800 ordering I put items on layaway for sears and kmart they were canceled and my monies have have not been returned layaway canceled 12/21 layaway Internet
I opened two layways one 11/22 and thee other 11/26 for xmas for my grandchildren I paid in full on 12/20 and the next day Ireceived emails stating that my layaways were canceld I have been waiting for the return of my monies I have called numerous time to no availe I am still waiting it has been three weeks
1 Updates & Rebuttals
Kristen
Topeka,Indiana,
United States of America
Same Issue
#2Consumer Comment
Fri, January 11, 2013
I have had the same issue with Kmart. They canceled my order the day after I made the final payment. I get different stories everytime I call them about when I might expect my refund. Yesterday 1/10/13, I spoke with a representative who checked their system and showed that no money has been refunded. About 1/2 an hour later, I received an email from a Greg B stating that I was already refunded my money (not true by any means), and that I needed to fax over my bank statement showing that I did not receive the refund which will take another 10-14 business days. BS! I am frustrated and feel hopeless in a sense that I cannot do anything about getting my money back.
