Complaint Review: selectslhelp - Los Angeles California

REVIEW UPDATE June 21 2016: Select Student Loans remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Select Student Loans is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Select Student Loans has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Select Student Loans has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Select Student Loans remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected]

Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to SelectSLHelp for its full commitment to quality customer service.

Ripoff Report's discussions with SelectSLHelp have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. SelectSLHelp listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

SelectSLHelp truly communicates all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises.


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Richard Brea during an onsite inspection held by a third party verification company with no biases toward SelectSLHelp.

Select Student Loans is a private documentation preparation company. They offer several different repayment programs including loan consolidation, public service forgiveness, and income-based repayment. Richard Brea stated the following in regards to his company, "we help students, graduates, or any individual dealing with debt."

Leads for Select Student Loans are acquired through television, radio, and internet. A potential client can inquire about their services through their website or calling in to their customer service team. From there, "they transfer the call over to a senior representative for quality assurance, and the processing staff prepares documents and sends them to the client."



CUSTOMER CARE & COMPLAINT RESOLUTION FROM SELECTSLHELP

During the onsite interview, Mr. Brea was asked to describe some of the common complaints that they receive. Mr. Brea explained that their most common complaints come from client who believe that the process of their services are not fast enough. In order to combat this, "we've implemented daily follow up calls...and we've increased our processing and customer service staff to handle the high volume of calls we receive." Select Student Loans are willing to go above and beyond for their clients including offering a full refund if requested.

When asked to comment on complaints posted on Ripoff Report's website Mr. Brea stated, "most of the reports posted are by competitors and ex-employees." In addition to Select Student Loans being active members of the Association For Student Loan Relief, Mr. Brea offered the following rebuttal, "we have a very customer and employee centered philosophy, and we treat everyone with respect and dignity."

When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Brea expressed that they've made changes to both their hiring and termination processes in order to further honor their current and future employees.

Select Student Loans is pleased to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Brea expressed, "we believe in our product, and we do everything possible to maintain a positive online reputation for our business."



SELECTSLHELP – CLIENT REVIEWS

Thanks for helping me consolidate my loans. Steven and Linh were VERY helpful and they both answered all my questions. Linh was extremely patient and friendly with me.I thought I was stuck paying debt forever but she informed me of all the programs available to help students like me. Thank you Linh for all your help! :) – Rosa

These guys got me a zero dollar payment. Couldn't ask for more. – Erin

When I first called in to inquire about student loan forgiveness I was in default for about 110k in student loan debt that I had taken out for my 2 girls to go to college and I was just about to start having my wages garnished but SelectSLhelp.com saved me and my family from foreclosure on my home!!! The customer service department was amazing even after all my calls worried that it was too good to be true! I\'m here to tell you SelectSLhelp.com is the real deal. Nazareth was my processor and she always answered my calls and when I finally got my approval for 5$ a month, I cried tears of relief!! Thank you SelectSLhelp.com!!!\n\nJ. (Last name removed to protect privacy) – Janice

Thanks for your help. I was drowning in debt and you guys helped me consolidate my loans. I no longer have to worry about drowning in debt. The process was easy and your representatives were friendly and informative. I was skeptical at first but I did some research and I\'m glad I chose you guys. I will recommend this company to my friends. – Timothy

After graduating from college a couple of years ago I was not looking forward to paying back my student loans. I was actually worried about how I was going to pay back my loans. I had a car I was making payments on, I had rent to pay, and I was living check to check. I moved in with my parents for a little bit to save money but my debt wasn’t going anywhere. I didn’t know what to do so I checked out SelectSLHelp after a recommendation from my friend. I didn’t know there were income-based repayment plans or loan forgiveness. The representatives at SelectSLHelp.com were very informed and they explained all my options to me. I was new to all of this but I felt like an expert after talking to them and looking at the services they provide on their website. The process was quick and easy. Once I provided the necessary documents and pay stubs, all I had to do was wait for the paperwork to get processed. Within a few weeks the monthly payments on my loan were lowered and I was approved. I was really happy. I knew I could get back to living a normal life. I would no longer be stressed out by my increasing debt and payments. I am glad my friend recommended SelectSLHelp. The employees there are courteous, caring, and they helped me get my finances in order. Thanks for all your help! – Fiona

SELECTSLHELP– SERVICES OFFERED

• Income Based Repayment
• Wage Garnishment Relief
• Teacher Loan Forgiveness
• Public Service Forgiveness
• Total and Permanent Disability Discharge
• Other Repayment Options

SELECTSLHELP – STATEMENTS FROM THE PUBLIC RELATIONS MANAGER, RICHARD BREA

""We offer assistance to students and graduates dealing with student loan debt. Our mission is to help these people manage their loan debt through our money-saving services. SelectSLHelp wants our clients to succeed in paying back their loans, take control of their finances, and be able to save money. We also check to see if our clients qualify for income-based repayment plans and/or loan forgiveness. Please take time to review our site, learn about some of our tools, meet the people who will manage your account, understand our history, and receive answers to some of your questions."

SelectSLHelp's Our team has expressed that they feel very confident doing their job. SelectSLHelp takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "We provide a very positive environment to work. Opportunities for suggestions and improvements are encouraged. we is truly concerned about our contribution to the company and providing growth opportunities for us. We take the time to listen and communicate with employees and customers" Ripoff Report was pleased to learn that SelectSLHelp's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

STATED IMPROVEMENTS FROM SELECTSLHELP

SelectSLHelp recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, SelectSLHelp has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Richard Brea, PR Manager, Ripoff Report is convinced that SelectSLHelp is committed to quality delivery of services resulting in total client satisfaction.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.

How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that SelectSLHelp meets Ripoff Report Verified’s standards include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onside inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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