Back in Jan. they sent me an email saying my subscription was up for renewal, I told them I was not renewing. 2 weeks ago I get a letter saying I have been turned over to collections for $27.00 I haven't paid.

I looked on line and they had a bill for over $800.00 that was for renewal of my subscription then in Feb it was all written off except for $21.00. 4 days later they add a late fee of $6.00.

I never checked the on line account since I didn't renew the subscription, anyway the person I got on the on line chat didn't know a thing about it. I still don't know what it was for and now my good credit has a mark in it. THANKS SIRIUS!

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7 Updates & Rebuttals

anonymous

Etna,
Wyoming,
USA

unbelievable

#2Consumer Comment

Wed, March 11, 2015

Im having the same problem.. I have paid every 6 months for a year and half now, and they are now telling me I owe them money for my renewel.. I don't owe them anything and for a month I have been getting called everyday multiple times a day. I called to talk to someone and she said you owe us money and we will continue to call everyday until you pay. I have tried multiple of times to cancel and they just won't take it. I will never use this buisness again. They said they will send me to collection if I don't pay. It's unbelievable.

SIRIUS XM Customer Relations

USA

We would like to help.

#3UPDATE Employee

Fri, January 11, 2013

Hi there -

We apologize for the delay in responding. When our customers sign up for our subscription, they agree to our Terms and Conditions, which include our cancellation and auto-renewal policy. By agreeing to these terms they are allowing us to charge their credit/debit card when their subscription is up for renewal. If you have any questions about your account, feel free to send us an email to [email protected] and we'll be in touch.

Thanks,
SiriusXM Digital Care Team

Dieselfixer

Lumberton,
North Carolina,
USA

Still doing this

#4Consumer Comment

Thu, January 10, 2013

Here it is over a year since this original report was filed and they are still doing the same thing. XM has just done this to my son. Yesterday he got call from a collection agency for a $186 bill. He found out is was from XM an called them. He was told he had to deal wih the collection agency and hung up on him. This is for 2 radios that were cancelled and have not worked for 2 months. Still don't know what the outcome of this will be.

SIRIUS XM Customer Relations

USA

We would like to help.

#5UPDATE Employee

Tue, December 04, 2012

Hi there -

Sorry to hear you are having troubles with our company. You asked what can be done. We would like to help you. Send us an email with your issue and your contact info to [email protected] and we'll be in touch with you.

Thanks,
SiriusXM Digital Care Team

GRizerTicked

canfield,
Ohio,
United States of America

Sirius XM Credit Collection Scam

#6Consumer Comment

Sat, December 01, 2012

I agree...they did the same to me. I believe it is illegal to turn someone into collections for a pre-paid service which is how Sirius XM works. They seem to be massaging a loop-hole they feel exists which does not. There should be a class-action lawsuit against them for this as it damages a persons credit. Does anyone have any information about what can be done?

XMSUCKS

austin,
Texas,
United States of America

How do you undo a bad credit report

#7Consumer Comment

Wed, July 11, 2012

So, XM Sirius, now that your fraudulent practices have caused damage to this person's credit report, how do you propose to 'fix it'? There should be a class action lawsuit to cause enough pain to the owners of XM Sirius so that they will stop these practices. You might also move your call center out of the Phillipines so that people might have an opportunity to talk to someone who actually speaks the same language that they do.

SIRIUS XM Customer Relations

USA

We'd Like to Help

#8UPDATE Employee

Thu, June 28, 2012

Hi Donna,

We'd like to apologize for your experience with us. When you called to cancel the agent should have cancelled your account. If there is anything we can do for you, please reach out to us at [email protected].

Thanks,

SiriusXM Digital Care Team