Others have noted it here, but I had a free trial period from the dealer/manufacturer. I never authorized or agreed to have service beyond this free period. They don't have my credit card or social security # but they say thay I owe them $500.00. This is one of the most pathetic companies I have ever dealt with. There is no doubt in my mind they are handling the billing this way in order to make their financials look better than they really are. This is a fraudulant company. Beware