- Report: #1265101
Complaint Review: Six Flags Great America - Nationwide
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Six Flags Great America
Nationwide, USA
Web:
www.sixflags.com
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Six Flags Great America Six Flags Six Flags Membership Unfair Cancellation Policy Gurnee il
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This complaint is in regards to Six Flags Great America's membership cancellation policy.
I signed up for a one-year memebrship because I was told, during a phone call, that the memebership was the new way to finance the season passes. In previous years Six Flags offered financing with a reasonable fee.
The membership is a mandatory 1-year contract, which I knew and accepted. I was going to pay $38 every month for one year. However, when I did cancel I was informed that I would still owe them (2) months. This is inspite that my cancellation was well after the 1-year commitment.
According to their policy, it takes them 45 days to complete the cancellation process.
I have two complaints:
1.) I do not believe takes them so long to process a cancellation request. With today's computers, or smart phones for that matter, they should be able to process the request immediately. Six Flags is deliberately delaying the processing time to collect additional monthy charges.
2.) I do not recall the cancellation policy being stated when I purchased the memebership. I contacted their customer service rep via phone. They described the memebership package in general terms. When i asked about the cancellation process, they simply told me that I would be able to cancel afte the 12-month mandatory period. It was a perferct opportunity to tell me about their absurd 45-day cancellation process. Instead they sent their cancellation policy buried in the all the paper work.
