- Report: #479235
Complaint Review: Slomin's Inc. - Hicksville New York
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Slomin's Inc.
125 Lauman Ave Hicksville, 11802 New York, United States of America
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Slomin's Inc. Slomin's Alarm and their unclear contract Hicksville New York
So the nice salesman comes to our house to discuss their service. We asked the salesman, what if we move how does this work since we are in a 5 year contract. He says to us oh the service/alarm goes with you with no charge. As long as you continue to fulfill your contract for the 5 years you have nothing to worry about.
We singed up for service on 1/07 and we are almost 3 years into the contract now.
We are moving within a month, and proceeded to contact Slomin's to inform them of the move and move of service to the new location.
We were told by customer service and their supervisor the following:
If you move you terminate your contract and must start a new contract for 5 years plus you have to pay a fee of $245.00.
We were never told this, nor does it state anywhere in the contract about moving.
I said but i am not terminating my service, I would like it transferred to a different location.
They said you can call it what you want transfer/default/terminate it all means that you are canceling your contract.
All we wanted to do was have our remainder of the contract/service moved to the new location. Now we are stuck and not sure what to do. We do not want to be locked into another 5 year contract because the home we are moving to will be rented and not sure how long we will stay. So ever time i move i have to get locked into a new 5 year contract or pay the over $1,000.
Again it does not state this in the contract. It's a scam if you ask me.
Before you decided to sign with them review the contract and get it in writing. That might not even help you. I would just not even do it.
I even asked them to take my alarm in my home and install it at the new home. They said they do not do that. I have a little over 2 years left on my contract why do i have to sign a new one. Why am i being forced to do this just because i am moving. It's not like i am breaking the contract i just want the service moved to a new location and to finish out my 2 years.
