- Report: #1304771
Complaint Review: Smart auto - Knoxville Tennessee
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Author Not Confirmed
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Smart auto
8413 Kingston Pike, Knoxville, Tennessee, USA
Phone:
865-684-2213
Web:
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Smart auto Knoxville Tennessee
I was going to buy an 06 GMC envoy, later found out that it was an 05, had been getting the insurance for an 06, the contract was never read just told it was a standard contract, the vehicle was to be an 06, after about 24 hours the linkage to the transmission broke I had to rig it up to get it back to the dealer and get it fixed at that time I tried to give it back because of this vehicle would shut down after about 35 miles drive time, after they said that I couldn't return the vehicle and I had to pay for it in full to get out of contract about 3 days later they shut my vehicle down and said that I had to make an unscheduled payment, since I had no choice I made a $205 payment and then a week later they wanted me to pay again, this ended until I had to go to work in another state and it started up as a every week ordeal again, now the vehicle sits in a yard, shut down, I changed the oil and filter, it was only after they shut the vehicle down while I was operating it going down the road in a construction zone this last time, I have not made any more payments, nor did I see any increase on my credit report, I did get it checked out by a mechanic after I had it for 3 weeks and he scanned it came up with several codes and errors, from driver door not communication to computer to multiple misfires. And they said they check them out to be good condition and reliable. I started having even more issues with them after I had paid it down from $22,500 to 10,200 on loan they'd put my money on wrong account and then say I never paid them until I go up there with print out of payments, I finally got my dad to pay by credit card for me and they told him that they would delete his card information after every transaction but they never did, I had to do my payment's like that so I'd have proof for every time paid, especially when I'm out of state. I had told them that my job puts me out of state most of the time, they had no issue with it, until I got fed up with the multiple times they shut vehicle down, and only turn back on after I made extra payment, or they'd try to call me and if I didn't pick up shut it down, but I work in restricted location's and GPS don't always work there, I'm not allowed a phone on site and I had told them this many times. Now I'm out of work because I am stranded in another state. So anyone who reads this go anywhere else to buy an over priced vehicle they will due anything they can and rip you off, they lie and will shut you down if you don't pay them as often as they want you too, I made $1500 + a week my payment's were only going to be $205 every two weeks, they will rob you blind, get you fired to get extra money from you, plus their contract says that they will fix engine and transmission but on another page of contract they are not required to fix anything you are.
