I tried to trade a Samsung 6 active that was only used for 3 months. On October 25th,2015 I got an online quote from Smartphonetraders.com for $360. 00. After waiting 2 weeks for them to inspect my phone I finally got an email on November 10, 2915 . I was toldthe phone was worth only $21.00. I was livid!!!! I emailed the company to ask for my phone back & was told I had to call their 888 # get the phone back. I called today (November 18 2015) to get my phone back. The rep I spoke with "tried" to change my mind about getting my phone back. I was told that the phone had "screen burn" & something wrong with adapter. I was only told the issue after I tried getting the phone back. I looked up screen burn & this phone did not have this. As I was trying to get my phone back, the rep kept trying to "up" the buy back price from $21 to $55 to a final $100.00. Something in me wonders why I couldn't have been quoted at least the $100.00 after inspection. I just checked my email & they are "asking it's not too late to change my mind" Haha, I JUST WANT MY PHONE!!!!!