- Report: #1267581
Complaint Review: Smartphone Traders - Reno Nevada
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Author Not Confirmed
Why?
Smartphone Traders
6119 Ridgeview Ct Ste 100 Reno, 89519 Nevada, USA
Phone:
(888) 299-3929
Web:
smartphonetraders.com
Categories:
Business Rating:
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Smartphone Traders Bait and Switch Reno Nevada
This company is a complete scam!!!!!!! I sent them two Iphone 6. One had a slightly cracked screen (I annotated that before I sent them) and the other was only about a week old and barely used. I sent in both phones and after two weeks without contact I called the company. I was notified that the damaged phone was beyond use and had to be recycled. Even though this phone was in great condition (except for a crack in the screen); they stated that nothing was good on it and was only worth $22 for recycling. They still hadn’t processed the second phone, so I stated that I wanted that phone back. They told me that they couldn’t send it back until they sent it through the entire “inspection” process. I was supposed to be notified once they completed the inspection so I could request it back. A few days later I received a customer support email inquiring about my experience thus far. I stated that I am unhappy with the company and no longer trust them. I also stated that I wanted my second phone back as soon as possible. After no contact (yet again) I contacted the customer service line where I was informed that the phone was recycled due to no contact from me. Instead of receiving the $281 quoted; I will now be receiving $22 and cannot receive the phone back. The Account person “Christina” was cocky and had an attitude through the entire call. She had no desire to even attempt to correct the situation. This company is a complete SCAM!!!!!!!!!!!!!!! Avoid at all costs.
