- Report: #1251292
Complaint Review: Solace - Clearwater Florida
Reported By:
TMDH -
McKees Rocks , Pennsylvania, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Solace
14100 58th St Clearwater, 33760 Florida, USA
Phone:
888-9651591
Web:
www.gosolace.com
Categories:
Business Rating:
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Solace Previous Precision Auto Protection and effective August 31, 2015 will change yet again to Protect my Car Would not let xld warranty but offered a major discount to stay pass 30 day trial Clearwater Florida
I signed up for this warranty however after I signed up something just kept at me to go and check out Solace most of the complaints that I was able to find are the usually bend over let me screw you by saying things it was a pre exsiting problem or the proper maintence was not done. After seeing that I contacted Solace to cancel within my first 30days OMG was I given the 3rd degree and agressively defensive. I finally told the CSD please can I just cancel this and get off the phone. I was then transferred to sales spoke with a sales rep would now wanted go get me an additional $800 discount to state and drop my payents as well. After saying I still had time to compare their warranty with other companies. I agreed and hung up only to receive this e-mail today :
It’s a new day at Solace! Effective August 31st, 2015, Solace will begin doing business under our new name: “Protect My Car”.
This name change has been a long time coming. The purpose of this letter is to let our valued customers know how excited we are about the rebranding of our company name.
As each of our loyal customers already know, we have been selling our vehicle service contracts and protection plans under the Solace name. This name (Solace) was a legally filed “Fictitious Name” of our parent company, Advanced Marketing & Processing, Inc.
Recently, in an effort to expand our brand, our Management Team has been exploring a variety of different advertising
options (radio, online, television, mobile, etc.). As we met with marketing experts throughout the country, we received a lot of feedback and advice. The most common piece of feedback that we received was that the “Solace” name did not convey our line of business and/or provide potential consumers with a description of our product and/or industry.
We took this advice to heart. And, after months of planning, research and hard work, we are extremely proud to announce that Solace will soon be operating under the name: “Protect My Car”.
We can happily report that we were recently approved by the Florida Department of State, Division of Corporations, to use the Fictitious Name “Protect My Car” (on July 31, 2015). As with any large-scale rebranding, it took about six (6) months of preparation and hard work (to purchase and build a new website, update our computer systems, etc.) before we were able to roll out our new name.
We understand that this name change may cause some confusion among our long-standing customers. Please accept our most sincere apology for any confusion that this name change may cause. What is important for our valued customers to know is the following: your policy and benefits will remain the same, your current Solace membership card will remain active and our Claims Department and Customer Service telephone numbers are exactly the same. At this time, we happily invite you to visit our new ProtectMyCar.com website (which will look and feel just like our old Solace website).
Should you have any questions about this information, please do not hesitate to contact us via email at: [email protected].
Sincerely,
Solace / Protect My Car
Customer Relations Department
This appears to be the 3rd name change in less that 2 years so I called back and xld. In my research the consumer report states the first red flag to look out for is with the warranty company starts offering big discounts to get your business.
