- Report: #1167652
Complaint Review: sonicelectronix - Select State/Province
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sonicelectronix
Select State/Province, USA
Web:
http://www.sonicelectronix.com/
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sonicelectronix the absolute worst service. sold me an item at a certain price then backed out because they made a mistake. california california
they have an ebay store where they list things for a price then want you to pay more for the item after you bought it. I filed a complaint through ebay but nothing has been done at this point. stay clear of this store! They are scammers! Dont waste your time or money.
1 Updates & Rebuttals
Sonic Electronix Management
Valencia,California,
Attest to Listing Error: Immediate Action Taken
#2UPDATE Employee ..inside information
Mon, August 18, 2014
Our company prides ourself in offering a wide selection of merchadnise at the most affordable prices. Although we strive for perfection, a rare discrepency recently occured in which impacted a number of our ebay lisitings. Merchandise valued at hundreds to thousands of dollars was listed at unquestionably low prices (i.e. $9.99, $19.99, etc.) that we truley couldn't honor without significant impact to our daily operations.
Immediately after this problem was uncovered, we reached out to all of those affected and communicated the circumstance transparently. Although most customers were understanding, there were some (such as yourself) still unstatisfied that we couldn't honor such a steal of a price. In this isolated case, we had to maintian our position and cancel the order(s).
In our attempt to make things right by consumers, we extended the previously purchased merchandise at our own cost. The many in which accepted our offer captialized on an exclusive deal no other etailer would provide. We didn't make any profit on these orders, but this was a fair resolution given the circumstance.
We again apologize for your displeausre. Please know that actions have been taken internally in order to ensure an issue of this nature isn't repeated.
