- Report: #311663
Complaint Review: STEVEN FROSTI - Acrylicman - Columbia Station Ohio
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Author Confirmed
Why?
STEVEN FROSTI - Acrylicman
P.O. BOX 691 Columbia Station, 44028 Ohio, U.S.A.
Phone:
440-382-0164
Web:
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STEVEN FROSTI - Acrylicman, Ordered acrylic cage for macaw with one leg - which the bird had broken. Paid full amount for cage in early December - never received. Columbia Station, Ohio
Hello...
Early December (2007) I contacted Steven Frosti (aka, the Acrylicman) for a acrylic birdcage for a Macaw with only one leg. He broke his only leg and requires alot of special care. I saw Mr. Frosti's site on Ebay - and his cage appeared very nice - just what I needed.
I called him - left a message and he immediately returned my call. I told him what I wanted - got a price, and paid him by credit card. I never received my cage. I have repeately called, left messages, emails and I received nothing but excuses. Now, he refuses to answer my calls or emails.
This man needs to be stopped - I see others have been victims. I have struggled to give this wonderful bird a chance - now my money is gone and he is in desperate need of an appropriate habitat. Shame on you Steve Frosti!
Judy
floral city, Florida
U.S.A.
Early December (2007) I contacted Steven Frosti (aka, the Acrylicman) for a acrylic birdcage for a Macaw with only one leg. He broke his only leg and requires alot of special care. I saw Mr. Frosti's site on Ebay - and his cage appeared very nice - just what I needed.
I called him - left a message and he immediately returned my call. I told him what I wanted - got a price, and paid him by credit card. I never received my cage. I have repeately called, left messages, emails and I received nothing but excuses. Now, he refuses to answer my calls or emails.
This man needs to be stopped - I see others have been victims. I have struggled to give this wonderful bird a chance - now my money is gone and he is in desperate need of an appropriate habitat. Shame on you Steve Frosti!
Judy
floral city, Florida
U.S.A.
3 Updates & Rebuttals
Katy
Santa Barbara,California,
No, Ignore MY Rebuttal - Please Read
#2Consumer Comment
Tue, October 28, 2014
After venting about my similar experience, I noticed all the complaints I'd read about this man were from 2007-2008, and nothing since. So, I decided I would call him, and see what he had to say about what had happened those 7 years earlier. He was truthful and apologetic, and even though I no longer had proof of payment, or even our emails to each other, he agreed to issue a full refund, and promptly at that. At this point in time I think I would recommend Steve "The Acrylicman" Frosti to anyone needing custom acrylic work (based on customer service, and the fact he answers the phone himself. I can't actually speak for the products as our transaction was voided.)
Katy
Santa Barbara,California,
Ignore his Rebuttal!!!
#3Consumer Comment
Tue, October 28, 2014
Yes you are a fraud! You did the exact same thing to me in 2007 or 2008 too!
After paying you $260 for a custom bird cage, you strung me along by email with promises, and even fake DHL tracking numbers for months! Eventually you just stopped responding entirely. My bird had to live in a cage that was too small for a really long time because you stole my money at a time when it was unbelievably tight, so I couldn't even get him a larger cage from someone honest!
You not only screwed me over when you stole my only savings, but you screwed over a helpless animal that I adopted because he was being abused. I even submitted a complaint to the BBB, and am disappointed to see it's fell off your record after 3 years. So I second that "SHAME ON YOU STEVE FROSTI!" ... And now that I know about this site, I'm going to make my own complaint!
Acrylicman
Columbia Station,Ohio,
U.S.A.
I am not a fraud . 440-382-0164
#4REBUTTAL Owner of company
Tue, March 04, 2008
Please contact me, so that I can find out what happened and make right on this.
