- Report: #315627
Complaint Review: Stevens Ford Smithtown Ford - Patchogue New York
-
Author Confirmed
Why?
Stevens Ford Smithtown Ford
Rt 112 Patchogue, 11720 New York, U.S.A.
Phone:
631-475-1133
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Stevens Ford, Smithtown Ford Charging me $200 extra for a 2nd key after I already took delivery of the vehicle Patchogue New York
I purchased a 2007 Ford Edge for $23,900 from Stevens Ford. After going through the entire sale & all paperwork was submitted and delivery was being done they told me they only had 1 key to the vehicle. As I was getting in the car to drive it home I found out they didnt have another key. They then told me if I wanted one, it would be in the nieghborhood of $200- Is the how a multi Million Dollar Company does business?? I have to pay for a 2nd key?? I dont care if its a used vehicle or not, FORD should have to absorb the cost of it when Im spending near $25,000 on a car from them!!! If they never intended on it, then they should have made it clear before I took delivery on the vehicle that they only had 1 key!
After complaining to them about it they do not seem to care at all- they told me too bad, I can take my business elswhere next time & hung up on me repeatedly. Now they wont even take my phone calls.
Best part is,..I am calling other Ford dealerships and they are willing to sell me the key for $125- which is cheaper than where I got the car from. Also, they didnt give me a manual to the car and told me Id have to purchase that as well.
I am hearing they have a very poor reputaion and own Smithtown Ford as well among a few other dealerships. I think its obsurd to have to pay $200 for a 2nd key when I just spent $23,900 on a car. Plus the way they handled it was completely unprofessional. I would never recommend them to anyone. They are sweet as pie before the sale but once youre in the car, its screw you buddy!!!
Unreal- do not buy from them!!
Cappi
South Setauket Park, New York
U.S.A.
After complaining to them about it they do not seem to care at all- they told me too bad, I can take my business elswhere next time & hung up on me repeatedly. Now they wont even take my phone calls.
Best part is,..I am calling other Ford dealerships and they are willing to sell me the key for $125- which is cheaper than where I got the car from. Also, they didnt give me a manual to the car and told me Id have to purchase that as well.
I am hearing they have a very poor reputaion and own Smithtown Ford as well among a few other dealerships. I think its obsurd to have to pay $200 for a 2nd key when I just spent $23,900 on a car. Plus the way they handled it was completely unprofessional. I would never recommend them to anyone. They are sweet as pie before the sale but once youre in the car, its screw you buddy!!!
Unreal- do not buy from them!!
Cappi
South Setauket Park, New York
U.S.A.
4 Updates & Rebuttals
Cory
San Antonio,Texas,
U.S.A.
TYPICAL CAR DEALER
#2Consumer Comment
Fri, March 07, 2008
THEY CAN'T HELP THEMSELVES! They sell a customer a vehicle for $23,900 and then they try and screw him for a "$200" key that probably cost them $40 or $50 at most to make or buy. But it's the principal of the matter. IF they gave everyone $40 or $50, then it would start to add up. They can't help themselves. I bought a used bronco for $10k from north park lincoln merc in San Antonio that was suppose to have had a 100 point inspection. Once I drove it for a short period of time, I notice it "dipped" to the right when I applied the brakes. I get down there and find a little $5 aftermarket shock instead of the OME. More as an experiment then anything else, I take the vehicle back and ask them if there's anything they can do to help me towards the purchase of a new one($25). Like give me a discount. $5 probably would have done it. The dickhead used car manager tells me too bad, too sad, you bought a used vehicle and doesn't address the 100 point inspection issue that should have cought it. Fair enough. I have easily bought over $150,000+ worth of vehicles since then, that I might have bought from north park but since they dicked me over on a $25 shock, I didn't give them a chance to do it again. They're always sending me flyers and phamplets trying to get me to buy more vehicles from them, into the trash they go. I guarantee they've spent a heck of alot more then $25 in ads, trying to get me to buy another vehicle from them, which ain't gonna happen, in my lifetime. Told a bunch of folks about my experience to boot.
Cory
San Antonio,Texas,
U.S.A.
TYPICAL CAR DEALER
#3Consumer Comment
Fri, March 07, 2008
THEY CAN'T HELP THEMSELVES! They sell a customer a vehicle for $23,900 and then they try and screw him for a "$200" key that probably cost them $40 or $50 at most to make or buy. But it's the principal of the matter. IF they gave everyone $40 or $50, then it would start to add up. They can't help themselves. I bought a used bronco for $10k from north park lincoln merc in San Antonio that was suppose to have had a 100 point inspection. Once I drove it for a short period of time, I notice it "dipped" to the right when I applied the brakes. I get down there and find a little $5 aftermarket shock instead of the OME. More as an experiment then anything else, I take the vehicle back and ask them if there's anything they can do to help me towards the purchase of a new one($25). Like give me a discount. $5 probably would have done it. The dickhead used car manager tells me too bad, too sad, you bought a used vehicle and doesn't address the 100 point inspection issue that should have cought it. Fair enough. I have easily bought over $150,000+ worth of vehicles since then, that I might have bought from north park but since they dicked me over on a $25 shock, I didn't give them a chance to do it again. They're always sending me flyers and phamplets trying to get me to buy more vehicles from them, into the trash they go. I guarantee they've spent a heck of alot more then $25 in ads, trying to get me to buy another vehicle from them, which ain't gonna happen, in my lifetime. Told a bunch of folks about my experience to boot.
Cory
San Antonio,Texas,
U.S.A.
TYPICAL CAR DEALER
#4Consumer Comment
Fri, March 07, 2008
THEY CAN'T HELP THEMSELVES! They sell a customer a vehicle for $23,900 and then they try and screw him for a "$200" key that probably cost them $40 or $50 at most to make or buy. But it's the principal of the matter. IF they gave everyone $40 or $50, then it would start to add up. They can't help themselves. I bought a used bronco for $10k from north park lincoln merc in San Antonio that was suppose to have had a 100 point inspection. Once I drove it for a short period of time, I notice it "dipped" to the right when I applied the brakes. I get down there and find a little $5 aftermarket shock instead of the OME. More as an experiment then anything else, I take the vehicle back and ask them if there's anything they can do to help me towards the purchase of a new one($25). Like give me a discount. $5 probably would have done it. The dickhead used car manager tells me too bad, too sad, you bought a used vehicle and doesn't address the 100 point inspection issue that should have cought it. Fair enough. I have easily bought over $150,000+ worth of vehicles since then, that I might have bought from north park but since they dicked me over on a $25 shock, I didn't give them a chance to do it again. They're always sending me flyers and phamplets trying to get me to buy more vehicles from them, into the trash they go. I guarantee they've spent a heck of alot more then $25 in ads, trying to get me to buy another vehicle from them, which ain't gonna happen, in my lifetime. Told a bunch of folks about my experience to boot.
Cory
San Antonio,Texas,
U.S.A.
TYPICAL CAR DEALER
#5Consumer Comment
Fri, March 07, 2008
THEY CAN'T HELP THEMSELVES! They sell a customer a vehicle for $23,900 and then they try and screw him for a "$200" key that probably cost them $40 or $50 at most to make or buy. But it's the principal of the matter. IF they gave everyone $40 or $50, then it would start to add up. They can't help themselves. I bought a used bronco for $10k from north park lincoln merc in San Antonio that was suppose to have had a 100 point inspection. Once I drove it for a short period of time, I notice it "dipped" to the right when I applied the brakes. I get down there and find a little $5 aftermarket shock instead of the OME. More as an experiment then anything else, I take the vehicle back and ask them if there's anything they can do to help me towards the purchase of a new one($25). Like give me a discount. $5 probably would have done it. The dickhead used car manager tells me too bad, too sad, you bought a used vehicle and doesn't address the 100 point inspection issue that should have cought it. Fair enough. I have easily bought over $150,000+ worth of vehicles since then, that I might have bought from north park but since they dicked me over on a $25 shock, I didn't give them a chance to do it again. They're always sending me flyers and phamplets trying to get me to buy more vehicles from them, into the trash they go. I guarantee they've spent a heck of alot more then $25 in ads, trying to get me to buy another vehicle from them, which ain't gonna happen, in my lifetime. Told a bunch of folks about my experience to boot.
