- Report: #437420
Complaint Review: Stonebridge - LeisurePlus - Savings2Go - Plano Texas
-
Author Confirmed
Why?
Stonebridge - LeisurePlus - Savings2Go
2700 West Plano Parkway Plano, 75075 Texas, U.S.A.
Phone:
866-512-7492
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Stonebridge - LeisurePlus - Savings2Go Unauthorized charges to my credit card Plano Texas
I had two fraudulent charges made to my credit card, each for $14.95 by LeisurePlus and Savings2Go. They are affilated with Stonebridge Insurance out of Plano, TX. When I called to cancel these charges, they tried to persuade me to keep the two memberships that are NOT annual charges but MONTHLY charges.
I asked where they had gotten my personal information and they said I had made an internet purchase for a household item on Feb. 7th through TV Web. That is not true. I checked my credit card statement and I had not made an internet purchase even near that date.
I tried talking to different people there, even a supervisor. Most all have a heavy Spanish accent and are hard to understand.
Even though I was told that they would credit my credit card for the two memberships, I still called my credit card company and they said I would not be responsible for the two charges. They immediately canceled my card and are issuing new cards with new numbers for the same account. My advice is to anyone making online purchases to use something called a virtual account. Each time you make a purchase, the credit card company gives you a different number that they know goes with your account but it can be used only once and not passed on to another party.
Dianne
Findlay, Ohio
U.S.A.
I asked where they had gotten my personal information and they said I had made an internet purchase for a household item on Feb. 7th through TV Web. That is not true. I checked my credit card statement and I had not made an internet purchase even near that date.
I tried talking to different people there, even a supervisor. Most all have a heavy Spanish accent and are hard to understand.
Even though I was told that they would credit my credit card for the two memberships, I still called my credit card company and they said I would not be responsible for the two charges. They immediately canceled my card and are issuing new cards with new numbers for the same account. My advice is to anyone making online purchases to use something called a virtual account. Each time you make a purchase, the credit card company gives you a different number that they know goes with your account but it can be used only once and not passed on to another party.
Dianne
Findlay, Ohio
U.S.A.
1 Updates & Rebuttals
Melissa
Plano,Texas,
U.S.A.
Consumer Affairs Manager
#2UPDATE Employee
Mon, April 06, 2009
At LeisurePlus and Savings2Go nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number or membership number to us at [email protected], by fax to 972-881-4072 or by mail to 2700 West Plano Parkway, Plano TX 75075.
